COMPLAINTS HANDLER (HYBRID; M/F/X/D) JOB DETAILS | SWISS RE

About the Role   The key objective of the Complaints Handler is to handle complaints arising from business written by iptiQ EMEA through its Italian branches in accordance with Company guidelines and local regulation/law.
Responsibilities Cooperate with Complaints officer on or lead following tasks.
Maintain a database of complaints in line with regulatory and Company requirements Work with other business functions and external business partners to ensure that complaints are assembled and led appropriately Investigate the main root cause(s) of each complaint Write complaint resolution letters that accurately and clearly explain to the complainant how their complaint will be resolved Respond to complaints received from IVASS Implement and maintain a detailed complaints procedure for the Italian branches Help to prepare reports to the General Manager Carriers iptiQ EMEA, Compliance, the Italian Branches, Board or other committees as required Help to prepare reports to IVASS within required timescales Help to handle the interaction with IVASS and other authorities relating to complaints management as required   About the Team   Do you want to become a part of a team with a dynamic spirit of a start-up? We put the consumers' needs in the centre of what we do, strive to become a digital champion and believe in data-based learning.
We use the Swiss Re network to access brand-new technologies and capabilities, combine it with local expertise and an innovative mind-set, constantly questioning current ways of offering insurance.
Our aim is to drive the digitalization of the P&C insurance business in Europe, combining insurance know-how and e-commerce proficiencies.
You will be part of the Italian iptiQ EMEA P&C's team.
The team is responsible for supporting and supervising the development of our already immense Italian business.
About You   Previous experience in the management of complaints within retail P&C/ Life insurance - preferably related to the motor and home insurance markets Understanding/knowledge of IVASS provisions and regulations Knowledge of regulation and provisions relevant to motor insurance in the Italian market an advantage Strong communication skills crucial with experience in drafting complaint resolution letters, papers, reports, policies and procedures Strong organisational and time management skills Undertaking actions or adapting internal processes to achieve legal, regulatory and corporate governance goals and objectives Proficient in Italian (written and oral), English and other European languages an advantage MS Office skills required   About iptiQ   At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions.
We make it easier for consumers to buy the insurance they need from the brands they trust.
We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.
What we offer our employees is outstanding.
Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions.
We believe in the power of inclusion.
Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge.
iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self.
Ignite your curiosity to shape digital insurance.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions.
This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge.
Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.
During the recruitment process, reasonable accommodations for special needs are available upon request.
If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.