COMMERCIAL OPERATIONS AND BUSINESS INSIGHTS MANAGER

At Johnson & Johnson,  we believe health is everything.
Our strength in healthcare innovation empowers us to build a  world where complex diseases are prevented, treated, and cured,  where treatments are smarter and less invasive, and  solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
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J&J MedTech, De Puy Synthes is looking for a dynamic and analytical Commercial Operations and Business Insights Manager to lead initiatives that enhance operational efficiency and drive strategic decision-making across the organization.
This strategic role will focus on ensuring flawless execution of commercial processes, align commercial and support areas to guarantee operational efficiencies of business processes and deriving actionable insights from data to support business growth and improve customer satisfaction.
The ideal candidate will play a key role in aligning commercial operations with overall business strategies.
Key Responsibilities.
Operational Strategy Development.
Design, implement, and optimize commercial processes to increase efficiency and effectiveness in sales and marketing operations.
Collaboration with Sales Teams.
Partner with sales leadership to align operational strategies, account planning and commercial plans with sales forecasts, budgets, and initiatives.
Performance Monitoring.
Track and report on the performance of commercial operations, identifying trends, opportunities, and areas for improvement.
Coordination of action plans.
Ensure and coordinate (with both commercial org and support areas) definition, execution of action plans for critical processes (account planning, sales forecast, walking Implants, expire products management, write offs reduction…) Process Improvement.
Identify bottlenecks in operations and develop strategies for streamlining processes, reducing costs, and enhancing productivity.
Budget Management.
Assist in the development and management of budgets for commercial operations, ensuring alignment with overall business objectives.
Business Insights.
Data Analysis.
Analyze market trends, customer behavior, and sales and profitability performance data to provide actionable business insights that drive strategic decision-making.
Reporting.
Develop and maintain dashboards and reports that deliver comprehensive insights into commercial performance.
Market Research.
Conduct and consolidate market research to identify new opportunities, assess competitive landscape, and support strategic planning.
Cross-Functional Collaboration.
Collaborate with marketing, finance, and other departments to ensure data integrity and alignment on commercial objectives.
Insight Communication.
Present findings and insights to senior management and stakeholders, providing data-driven recommendations for business strategy.
Qualifications Qualifications A bachelor’s degree or equivalent experience in Business, Engineering, Economics, Data Science, or a related field is required.
Master’s degree or equivalent experience, as well as relevant certifications (e.
., CBAP, PMP), is a plus.
Minimum of 2-5 years of experience in business analysis, preferably in the MedTech, healthcare, or technology sectors.
Strong proficiency in data analysis tools (e.
., Excel, SQL, Power BI, Tableau).
Experience with CRM and ERP systems.
Outstanding analytical and problem-solving skills with the ability to interpret sophisticated data and provide actionable insights.
Excellent interpersonal skills, with the ability to effectively convey sophisticated information to collaborators at all levels.
Demonstrated ability to lead projects and collaborate effectively across departments.
Proficiency in English and Spanish.
Preferred.
Familiarity with MedTech-specific regulations and standards.
Proven record of efficiently implementing business strategies.
Experience in a driven, fast-paced environment.
Ambitious and driven demeanor with a focus on detailed execution.
Experience working in a global or multinational company.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential.
No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!