CLIENT SUPPORT SPECIALIST

Description Who we are Are you looking for a dynamic career with excellent advancement potential at a global market leader? If so, consider Gartner, the world's leading research and advisory company.
Gartner delivers the technology-related insight necessary for our clients to make the right business decisions, every day.
What we do Gartner partners with C-suite executives across all industries to provide market research and best practices and advisory services, enabling them to address their business-critical decisions through data-driven research.
Gartner has experienced almost a decade worth of double-digit growth, which demonstrates how Gartner has succeeded in helping businesses navigate their mission-critical priorities.
About this role Research Engagement Services (RES) Specialists provide world-class service, engaging directly with clients, prospects and vendors to coordinate requests with Gartner Research & Advisory Experts.
Successful Specialists demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of perseverance and drive to succeed.
In the role of RES Specialist, you will act as a liaison between internal and external Clients and the Gartner Expert community to problem solve around our clients most pressing technology and business-related questions and problems.
What you’ll do Complete 16+ client requests or inquires daily, utilizing phone and email systems Building strong relationships with Gartner’s Research Analyst community to ensure clients receive coordinated and seamless support Provide an exceptional customer service experience for internal & external clients Collaborate with peers to identify Gartner Research and Resources that support client’s requests Continually stay abreast of new research and content areas, working towards becoming a subject matter expert What you’ll need Bachelor's degree, and 3+ years of IT related professional experience Native level of Japanese and Business level of English language Strong interest in technology industry and willingness to learn Analytical and problem-solving skills Multitask and Time management skills Internal and external communication skills Who you are Positive attitude towards KPIs and targets Passion for customer service Collaborating with others to overcome challenges Organizing your time and planning Demonstrated ability to work well under pressure and good time planning Excellent verbal and written communication skills #LI-MC7 Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.  In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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artner.
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