CLAIMS SPECIALIST (F/M/D) ITALY

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs. With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest, has managed to establish itself in just 6 years as a reference player to revolutionize the mobility of all travellers. Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available! If you want to join a team of +750 experts and bold international projects, then you're in the right place! You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector. JOIN US! It's exciting, you'll see! We’re looking for a Claims Specialist (f/m/d) to join us on a temporary 6-month journey! You’ll be our customers’ first point of contact in resolving claims, helping shape the future of mobility solutions. What we offer: Working at Free2Move means joining a vibrant team where high performance meets a great atmosphere. Here’s what else you can look forward to: Remote work within Italy A start-up spirit backed by a global company The opportunity to help revolutionize mobility with us! Collaboration with international, multidisciplinary teams E-Learning platform for language and skills development Modern Apple hardware Mobility allowance to explore Free2Move services yourself No-meetings days to boost your efficiency! Your Tasks: Be the first point of contact for customer claims, managing and resolving them within set limits. Investigate, manage, and process claims according to internal guidelines. Handle personal injury and material damage claims, including liability and compensation assessments. Provide active support to claimants via email, phone, and other channels. Negotiate with repair shops, legal authorities, and other relevant parties. Interface with Free2Move locations, external experts, law firms, and insurance companies. Prepare accident compensation statements and handle complaint assessments. Your Profile: Commercial or technical education (insurance, service, or vehicle-related industries preferred) or equivalent work experience. Excellent Italian and strong English communication skills (written and spoken). 1+ year of experience in a similar role. Familiarity with claims handling, compensation payments, and related jurisdiction; basic understanding of vehicle damage is a plus. Ability to work independently with high standards, while thriving in a team environment. Strong communication and negotiation skills. Customer-focused mindset with attention to detail. Proficiency in Microsoft Office, especially Excel. If this sounds like you, apply with your CV in English today! #J-18808-Ljbffr