CARE CONTRACT MANAGER

AVL Italia S.R.L. offers a job in Italy (IT) as Care Contract Manager The Care Contract Manager is responsible for the implementation and fulfilment of a service contract. He/she is accountable for the delivery performance within the contract and must coordinate all relevant internal and external stakeholders that are part of the contract value chain. He/she leads the management communication towards the customer and supports the sales group in extending and renewing the contract. Responsibilities: Accountable for the successful implementation / delivery of a CARE Contract both technically and financially. Accountable for all BU-S CARE activities at customer site from a contract perspective. Ensures fulfillment of CARE Contract commitments. Ensures management communication within AVL and externally to the customer stakeholders. Responsible for budget allocation for various contractual activities. Responsible for creating and maintaining a contract entry in Salesforce. Contract Setup: Aligns and sets up initial contractual framework with the customer. Defines CARE delivery procedures, communication and internal / external escalation matrix. Defines interval of customer visits and general topics of discussions. Continually drives and adapts the scope of contract activities to achieve "added value" for the customer in alignment with the KAM and other contract relevant stakeholders. Communication with the Customer / Reporting: Establishes contact with customer decision makers. Manages meetings and defines content. Regularly aligns CARE deliverables with customer to meet changing needs and expectations. Organizes regular reviews of AVL Software Release Roadmaps with the customer to determine future customer needs. Defines / implements activities to support customer key players in reaching their individual objectives. Conducts annual performance reviews with the customer: Communicates the performance of the contract in a target group-oriented way. Reviews the effectiveness of the CARE contract at customer management level. Presents productivity dashboards & improvement suggestions. Performs customer satisfaction measurement. Continuous observance of customer satisfaction. Manages customer escalations. Defines and implements continuous improvement programs for the customer. Communication with Internal Stakeholders within AVL: Obtains CARE contract specific information from CPA and CDC. Maintains continuous communication with various AVL internal stakeholders whose cooperation is relevant to the success of the contract and/or for other AVL activities at the customer. Responsibilities to Managed Service Contracts: Monitors and manages the overall cost/profitability of the CARE contract on a regular basis and informs Manager of CAREline about any significant deviations expected. Pro-actively informs the CARE Team about the contractual situation. Contributes to Continuous Improvement Process for CARE business. Brings non-conformities in either performance or process to management attention. Profile Description: Higher technical or combination of technical and commercial education. Very high communication skills in the English language. Good presentation skills. Very self-organized and is used to working according to long-term objectives. We Offer: Flexitime Regulation. Training Programs. Health Management. Interested? If so, please use our online application tool to send your application to AVL! Location: Cavriago, IT Job Function: Instrumentation and Test Systems Contract Type: Permanent Job ID: 37597 #J-18808-Ljbffr