BUSINESS SYSTEMS ANALYST

We are a technology business operating in the global energy sector. ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower. That is where you come in. In this role, you will be: -Helping to enable our colleagues to work effectively -Improving our system efficiency -Bringing value to our security requirements as an organisation -Accurately reviewing and inputting detailed information, ensuring all data is precise and thoroughly documented This will involve supporting and managing processes to assign role permissions, challenging & understanding system use and supporting a variety of objectives to improve our ways of working. KEY RESPONSIBILITIES: 1. Support Joiner, Mover, and Leaver processes across the organisation while identifying and suggesting opportunities for process improvement 2. Overseeing and ensuring the proper implementation and maintenance of Role-Based Access Control 3. Contributing to the evaluation and selection of optimal tools and systems to ensure efficiency and effectiveness 4. Providing internal support for tool and system issues through tickets, ensuring excellent customer service 5. Creating, regularly reviewing, and maintaining documentation to ensure accuracy and relevance 6. Efficiently managing and completing assigned tasks and objectives to meet deadlines and performance standards 7. Actively engaging with internal stakeholders to gather and respond to their requirements effectively 8. Enhancing the experience of clients, colleagues, and stakeholders by practicing and promoting ENSEK’s values KEY SKILLS: 1.Effectively organise and manage a clear workload to achieve goals 2.Eager to learn new skills and techniques in process and technical support 3.Skilled at creating and mapping Standard Operating Procedures for knowledge sharing 4.Ability to respond promptly to urgent tasks and issues 5.Demonstrates discretion and handles confidential information with sensitivity 6.Strong stakeholder management and communication skills 7.A customer service-oriented attitude when addressing colleague issues 8.Comfortable working independently and collaboratively in a team 9.Committed to taking pride in work and striving for excellence 10. Experience with administering various systems and tools (advantageous but not essential) 11. Understanding of Role-Based Access Control and the Principle of Least Privilege (advantageous but not essential) Flexibility We are a flexible employer and very much open to finding arrangements that suit your lifestyle. This can include remote working, flexible work arrangements and all or any combinations in between. We’ll do our best to flex around you and your life. There will be a requirement to attend our Nottingham office and d ependent on your role to attend client sites. Benefits 33 days holiday including 8 bank holidays. Option to buy or sell 5 extra days per year. An extra day off for your birthday. 2 days per year for volunteering Vitality health insurance. Death in Service at 3x Salary Prioritised mental health support in house and externally. EAP In Person Engagement Events Option for salary sacrifice pension Added Incentives with Vitality 50% Off Virgin Active membership. Heavily discounted Apple watch. Regular health & fitness checks. Café Nero coffee each week. 25% off healthy food at Waitrose. Free cinema tickets.