BUSINESS PROCESS EXCELLENCE HEAD

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The Position Roche Diagnostics Italy is seeking a highly skilled Business Process Excellence Head to design, develop, govern and execute a comprehensive business process excellence strategy, in alignment with local and regional business objectives. The ideal candidate will ensure the strategy remains current with relevant directives and audit recommendations. Key Responsibilities: Strategy Implementation & Enterprise OKRs ( Objectives and Key Results) : Develop and implement a business process excellence strategy for RD Italy Ensure alignment with local and regional business objectives, and keep the strategy updated with relevant directives and audit recommendations Support the definition of the local strategy and orchestrate the setting, sharing, and monitoring of Enterprise Objectives and Key Results (OKRs) for RD Italy Promote the OKRs methodology with support of the OKRs Community of Practice Quality & Process Improvement: Oversee quality-related activities to drive efficient design, implementation, and improvement of processes, beyond mere certification Process Governance & PO Support: Lead the Process Owner Network (PON) and partner with Process Owners (POs) to prioritize, revise and implement efficient end-to-end processes and related change management strategies Stimulate and support POs in meeting deadlines and responsibilities, including audit remediation actions Foster cross-fertilization and best practice sharing in the PON, and support the revision and development of procedure to meet internal and external requirements Encourage radical simplification, smart-risk taking, and continuous improvement Team Facilitation: Organize and lead cross-functional teams to identify root causes of problems Orchestrate process improvement initiatives tied to business strategies and support teams on delivery, using appropriate methodologies Cost Reduction: Identify and share opportunities for cost reduction through waste elimination and resource optimization Continuous Learning: Create feedback and follow-up mechanisms to foster continuous learning and identify opportunities for improvement Collaborate with Compliance, Legal, and Audit teams Stakeholder Engagement: Act according to established priorities, support the organization in meeting business objectives, and contribute to delivering the best customer experience Be an active member of and contribute to relevant regional/global communities and networks Education & Experience: University degree in Engineering, Finance, Business Administration, Management, Legal, or related fields An MBA is a plus Proven experience in operational excellence, change management, facilitation, conflict resolution, and team coaching Experience in quality, audit, compliance, internal control processes/projects, and consultancy is a plus Skills and Knowledge: Fluency in English and Italian Strong skills in process management, including process mapping, business process reengineering, and process improvement Proficiency in Project Management, Lean, and Agile methodologies Strategic thinking and continuous improvement mindset Ability to connect ideas, people, and initiatives across diverse functions and disciplines Deep business and market knowledge Excellent interpersonal skills, high emotional intelligence, thought leadership, communication, and presentation skills Strong sense of accountability If you are a proactive, strategic thinker with a passion for continuous improvement and want to contribute to our mission of delivering the best customer experience, we invite you to apply. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer. #J-18808-Ljbffr