BUSINESS ANALYST - FOCUS WMS

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment. From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India). MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company. With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines. Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth. In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business. Business Analyst - focus WMS: We are seeking a seasoned IT Business Analyst with a proven track record in managing large-scale, complex IT projects. The primary responsibility will be to spearhead the global implementation of a Warehouse Management System (WMS) across our warehouse facilities worldwide. The successful candidate will manage all aspects of the IT project lifecycle, from initiation to delivery, ensuring alignment with technical requirements, business goals, and stakeholder expectations. ROLE AND KEY RESPONSIBILITY Project Planning and Scoping: Conduct a comprehensive needs assessment and gap analysis to define project team, project scope, objectives, success criteria, and deliverables. Develop detailed project plans, including timelines, milestones, and risk assessment by setting realistic deadlines, identifying potential roadblocks, and planning for contingencies. Identify and manage project dependencies and critical path. Vendor and Stakeholder Coordination: Act as the primary point of contact between IT, operations, and executive leadership for the WMS implementation project and for any project-related escalations. Manage expectations of all stakeholders through regular communication on project status, risks, and issues. Collaborate closely with software providers and/or MSC development teams to ensure alignment on project goals, scope, and technical and functional specifications. Coordinate with internal stakeholders and regional teams to gather & prioritize requirements and facilitate smooth deployment across multiple global sites. Manage vendor relationships and review contracts to ensure favourable terms. Facilitate communication between different departments to ensure alignment on project goals. Configuration and Customization: Oversee the development and/or configuration and customization of the WMS to meet specific business requirements and operational processes. Ensure seamless integration with existing IT infrastructure and other enterprise systems. Data Migration and Integration: Develop and execute data migration strategies to transfer existing data to the new WMS. Ensure data integrity and accuracy during the migration process while maintaining business continuity. Testing and Quality Assurance: Coordinate the development and implementation of comprehensive testing plans, including unit, integration, and user acceptance testing (UAT). Monitor and facilitate the identification and resolution of any issues or bugs before full-scale deployment. Training and Change Management: Coordinate the development of training materials and conduction of training sessions for end-users to ensure effective system adoption. Implement change management and communication strategies to facilitate a smooth transition to the new system and address potential resistance to change. Evaluate training outcomes and revise programs as needed. Deployment and Go-Live: Coordinate go-live activities, including cutover planning and execution. Provide post-implementation support and troubleshooting to address any issues that arise. Quality Assurance and Risk Management: Establish and enforce quality assurance processes to ensure the integrity and reliability of the WMS implementation. Identify potential risks and develop mitigation strategies to minimize impact on project timelines and outcomes. Conduct project postmortems and create a recommendation report to identify successful and unsuccessful project elements. QUALIFICATION AND EXPERIENCE: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. 5+ years of experience in IT project management, with a focus on software development and implementation best practices. PMP, PRINCE2, ITIL or similar project management certification is preferred. Strong understanding of warehouse operations. Proven experience with Microsoft Dynamics, particularly in a WMS context, is preferred. Excellent leadership, communication, and organizational skills. Ability to work effectively in a global, multicultural environment. Willingness to travel internationally as required. WHAT WE OFFER We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group. Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees. Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. #J-18808-Ljbffr