BUSINESS ANALYST (DIGITAL SERVICES)

It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do. We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. Perform business analysis responsibilities associated with the end-to-end delivery of customer and business strategic projects across the Product Development Department. Key responsibilities Analysis of customer requirements and replaying these to the development team (Requirements may be provided by internal or external customers). Managing sessions across delivery teams to discuss requirements and co-ordinate the creation of delivery estimates. Work with the Customer Sales Teams to assist them in acknowledging estimates and raising contracts. Creation of epics, features, user stories and tasks plus ongoing updates throughout delivery lifecycle. Liaising with customers during project testing stage to receive and process feedback. Work with customers and Project Managers to ensure scope, timescales and quality are being delivered as per expectation. Provide support to mainstream customer support teams when bugs and queries are raised. Participate in QA processes during project development stage. ‘Step up’ to assist in the running of Agile ceremonies when required. Continuously review processes and provide improvement suggestions at team retrospectives and via other channels. Execute any other tasks as set by and agreed with the Management team. Qualifications ·Minimum B grade GCSE (or equivalent) Maths and English. ·Recognised Business Analyst qualifications – advantage. ·Recognised Insurance-related qualifications - advantage. Experience Essential Experienced in understanding, analysing and explaining the customers' business requirements. Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, Kanban). Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria. Advantageous Experience of working in a project delivery team in a co-ordination role (e.g. PMO Co-ordinator/ Administrator), or similar. Defining and writing high-level epics, features and stories using tools such as Jira or Azure DevOps. Coordinating and hands-on assistance with User Acceptance Testing and supporting customers during the ‘Going LIVE’ process. Experience in problem resolution, being able to take away problems and manage multiple stakeholders to come to a successful resolution. Experience of communicating with a wide array of people and some experience of stakeholder management Adept at using Microsoft Office products with some experience using other software packages relevant to BA work. Skills Essential Ability to work on multiple projects at any one time. Excellent customer relationship and negotiation skills. Excellent analysis and design skills. Excellent verbal and written communication skills. Good time management skills, tracking time spent versus a budget. Able to produce concise, unambiguous, and functionally complete requirements documentation. High level of competence in using Microsoft Office including Word and Excel. Advantageous Confident presentation skills. Understanding of XML. Understanding of Web Services/ APIs Understanding of the software delivery lifecycle. Aptitudes Excellent communicator at all levels with good inter-personal skills. Self-motivated, always striving to improve processes and procedures. A good team player. A logical thinker able to solve complex problems with innovative solutions. Ability to work under pressure on multiple projects to tight deadlines. Mission and Values Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate to continually deliver for our customers: Accountability: We own our actions and shape our success on the results we deliver Innovation: We tackle challenges with fresh thinking and bold ideas Teamwork: We work together, recognising we can’t do this without each other Trust: We build trust on integrity, transparency and respect We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance. Benefits package Competitive salary depending on skills and experience Company pension Bonus opportunity Life assurance and critical illness cover Cycle to work scheme Perkbox – an exclusive platform offering a wide range of discounts and benefits Holiday entitlement of 25 days per annum pro-rata, increasing to 26 days per annum after three years of service & a holiday purchase scheme A hybrid approach to work, with office attendance typically required twice per month. Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders Please note that this role will be based in our Worcester office and we are looking for candidates who are currently based within a 50-mile radius of the office. To apply for this role please fill out the application form and send us your CV.