BOTTEGA VENETA EMEA CLIENT CARE ADVISOR

Summary Inspiring individuality with innovative craftmanship since , creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a truly global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic.
Job Description Job Description We are currently seeking a dynamic Client Care Advisor to join our EMEA Client Care team in Milan.
This role is about ensuring all client inquiries are addressed across channels, providing the best experience, supporting both online and in-store operations and ensuring a seamless interaction with the brand.
How you will contribute? Be a Brand Ambassador Support the department with clienteling activities ensuring customer engagement Offer personalized recommendations based on client preferences.
Enhance the client experience and satisfaction, by staying fully informed and consistently updated on product details, brand information, collections, procedures and processes across channels Ensure timely follow-ups and resolutions of customer issues, creating a positive and lasting brand impression Key Tasks Promptly handle inbound calls, emails, live chats and social media messages Assist with the online, stores operations and omnichannel services Make sure client data is accurately collected and regularly updated in the system Handle customer feedback and resolve complaints Provide support on after-sales services Who you are Mastering French, Italian and English (oral and written) Previous experience in luxury retail or hospitality industry is a plus Client-centric Problem-solving Excellent written and verbal communication skills Strong attention to detail and organizational skills Proficient in computer systems and great familiarity with IT tools Why work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type Regular Start Date Schedule Tiempo completo Organization Bottega Veneta S.
.
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry.
Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way.
We capture these beliefs in our signature.
“Empowering Imagination”.
In , Kering had over employees and revenue of €20.
billion.
Join us to shape the Luxury of tomorrow with us.
Can’t find a role that fits right now? Send us your CV today.
Our team is always on the lookout for extraordinary talent for open positions.
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