ASSISTANT HOUSEKEEPER - SAGA CRUISES

YOUR ROLE.
The Assistant Housekeeper is to assist the Executive Housekeeper in the safe and efficient organization and operation for the Housekeeping department.
MAIN DUTIES AND RESPONSIBILITIES Supervises and monitors the execution of the work schedule as set by the Executive Housekeeper.
Assists the Executive Housekeeper to oversee the daily operations and duties.
Assist the Executive Housekeeper is conducting inspections of passenger and crew areas ensuring high standards are maintained.
Responsible for ensuring Guest’s complaints and requests are acted on in a prompt and efficient manner.
Responsible for the organization and supervision for handling and delivery of guest luggage.
Ensures proper tracking of uniforms issued to crewmembers.
Maintains detailed and correct administration and inventory of items delivered through outside vendors e.
Wheelchairs, Formalwear, Flowers etc..
Assists Executive Housekeeper in ensuring all administrative and back of house functions are completed on time, accurately and are maintained to the required standard.
Reports to the Executive Housekeeper any guest complaints and feedback and where possible resolves.
Daily interaction with guests and provides outstanding customer service and delivery.
Responsible for the ordering, distributing and collection of supplies, equipment and any other items necessary to service the Housekeeping department.
Maintains a correct and complete inventory of Housekeeping Chemicals in line with COSWOP.
Assists the Executive Housekeeper in maintaining an accurate inventory of all Housekeeping materials such as linen, cleaning products, machinery etc.
and creates purchase orders as necessary.
Assists in managing, training and coaching the Housekeeping/Laundry crew to required company standard.
Responsible for the appearance and manner of the housekeeping/laundry crew.
Monitors machinery within the Housekeeping and Laundry departments and immediately reports any malfunctioning or damaged equipment.
ADDITIONAL RESPONSIBILITES.
Prepare appraisals for individuals under their remit in accordance with company policies.
Attends passenger functions as required by Head of Department.
Partake in inspections, trainings and meetings as required by Head of Department.
Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
Demonstrate the Saga Values.
Provide Exceptional Experiences every day for Guests and Colleagues.
SKILLS REQUIRED.
Previous experience as Asst.
Housekeeper onboard a Cruise ship or 4/5* hotel/resort.
Excellent organizational skills and able to juggle several operations in one go.
Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity.
Passionate about people and able to handle guest complaints with a smile! All certificates as required by the STCW code for this position.
Good command of the English Language