APPLICATIONS DESIGNER

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life. We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time. We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers. We have an exciting opportunity for an Applications Designer to join our team based at our office in Kingswinford. The purpose of this role is to use a combination of In-house software and Solidworks to produce high quality, accurate, 3D Stairlift models with accompanying technical drawings for Customers, Installation and Manufacture. Key outputs and deliverables include: Produce 3D Models and accompanying technical drawings using a combination of In-House software and Solidworks within agreed KPI’s and in line with processes and training matrix. Complete revisions, reworks, checking, feasibilities and dxf’s as appropriate and within KPI’s Liaise and support engineers and surveyors to resolve design issues/queries Use D365 F&O System to update order progress through the business Support TPS, Field Service, Surveyors, Sales, Rework Team, Production and R&D in resolving customer queries Raise and respond to corrective actions that improve quality of the product, processes, software Assist the customer service team as appropriate with complaints Be involved in and instigate any process/ customer service improvements for the team Take, and resolve technical queries for wide range of problems with lift products (e.g. resolve abort technicalities); Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility. Literate & Numerate Maths & English GCSE (or Equivalent) 4 x other GCSE’s (or equivalent qualification or experience) A Design, CAD or Engineering qualification or experience, desirable but not essential Excellent customer service skills Technically competent Good communicator both verbal and written at all levels Ability to look for improvements in processes/ procedures Attention to detail & focussed PC literate (e.g. office, word, excel, PowerPoint) Worked in a design or technical environment, desirable but not essential Solidworks, AutoCad or similar programme knowledge and experience desirable but not essential WHAT’S IN IT FOR YOU? We offer a package designed to attract and retain the right level of talent for this role. We want to find a great match, so if there is something missing that is important to you, please don't let it stop you getting in touch if you think you could do a great job in this role. £25,000 per annum Annual bonus scheme 33 days holiday (including bank holidays) Company contributory pension and 3x Life Assurance cover Flexible benefits platform with access to health care, gym membership and many high street discounts Employee Assistance programme available to colleagues and their families, to support wellbeing Fully funded training and development Generous product discounts We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential. Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.