AFTERMARKET CUSTOMER SERVICE SUPERVISOR - VALVE AND ACTUATORS

Your new company Our client is a multi-national company engaged in the engineering, manufacturing, and servicing of advanced technology fluid handling and control equipment in a variety of markets worldwide. The products of the company include pumps, valves, mechanical seals, and related services. Your new role We are looking for an Aftermarket Customer Service Supervisor, responsible for the management of all operational aspects related to warranty, service/ repair/ TAR contracts, for the supply of products and/or services and for the profit and loss account for the function: Ensuring and optimizing the operational KPIs related to after-market services; Support of existing customers and acquisition of new customers in coordination with the sales department related to after-market; Coordinate all warranty for FCD products together within the sub-region and liaise with other QRCs worldwide (where applicable) depending upon the end user location; Provide first line of supervision to the Field Service Technicians to manage daily priorities; Review and sign off the Field Service Reports prepared by the Field Service Technicians and ensure that they continue identifying valve/ actuator/ control panels upgrade & retrofit opportunities including automation services; Performing Field visits, assessments and concluding service contracts; Monitoring and responsibility of the profitability of the after market department; Optimization and continuous improvement of process flows in the service department; Active participation in the development and implementation of innovative service processes and solutions; Interface management with internal engineering, external service providers, purchasing, quality and other service / location worldwide; Evaluation and reporting of operational key figures in an international environment; Support in operational tasks from the EMEA Field Service Manager, as required. What you'll need to succeed Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar or equivalent experience; Ability to communicate with colleagues at production sites and service centers in an international environment; Basic plant and process knowledge of valves and actuators; Proficient in all testing requirements for valves, actuators and positioners including testing software and troubleshooting of digital products; Several years of professional and management experience, preferably in the field of service and customer support; Very good written and spoken English skills and willingness to travel extensively within the sub-region; High quality awareness, commitment and flexibility as well as resilience to create better customer experience. What you'll get in return Friendly multicultural environment and team events; Life, accident and health insurance; Cafeteria Package; Career development and training opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #J-18808-Ljbffr