1 NIGHT SUPERVISOR

Adecco Tourism & Travel, divisione specializzata di Adecco Italia Spa (Aut.
Min.
N.
-SG del ), nella Ricerca e Selezione di profili qualificati per il settore Turistico/Alberghiero, ricerca per prestigiosa e storica struttura Alberghiera ****L.
1 Night Supervisor Overall Job Purpose Night Supervisor will supervise team and all property operations during the night shift.
You will be an ambassador for Cardo Roma, while representing property management in resolving any guest or property related situations and personally assisting in resolving any issues.
Competencies ? Excellent Communication Skills ? Customer service-oriented ? Attention to detail ? Problem solver ? Positive approach ? Pro-active and reliable Qualifications, Skills & Experience ? Fluent in both Italian and English.
Knowledge of additional languages is a plus ? Strong understanding of front desk, guest services ? Flexible to work various shifts including weekends and bank holidays.
? Marriott Hotel experience is preferred Candidate profile Education and Experience Minimum 2-3 years experience in similar role in comparable property with sizeable rooms and meeting spaces.
Preferred.
? Has demonstrated the ability to always work on behalf of Guests ? Has demonstrated the ability to work with other Team Members ? Successful track record of working in a collaborative/matrixed environment Contratto iniziale direttamente con l'azienda di 3 mesi, con successiva possibilità di inserimento stabile.
CCNL.
Turismo ? Livello.
3° Sede di lavoro.
Roma (Eur) I candidati, nel rispetto del D.
gs.
, D.
gs e D.
gs , sono invitati a leggere l'informativa sulla privacy (Regolamento UE n.
).
Facsimile di domanda è disponibile al seguente link Facsimile domanda candidatura.
ATTENZIONE.
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Adecco Italia S.
.
.
(Aut.
Min.
Prot.
N.
-SG del ) Responsabilità.
Principal Accountabilities Maintaining Guest Services and Front Desk Goals 1.
Oversee all property operations during the night shift 2.
Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving.
Actively listen and respond positively to guest questions, concerns, and requests.
3.
Run shifts, assisting other employees to ensure prompt guest service.
4.
Assist the Front Office Manager in administering front office functions during a night shift.
5.
Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
6.
Provide information to guests about.
outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
7.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
8.
Process payments and follow all payment and cash handling procedures.
9.
Train, coach and manage the Front Office team in order to support engagement and opportunity.
10.
Perform duplicate reservation checks.
11.
Run and check daily reports/contingency lists.
12.
Supply guests with directions and information.
13.
Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
14.
Coordinate with Housekeeping to track readi...