Customer account advisor, it helpdesk, service desk, back office

Responsible to provide ITAssistance as a Service Desk analyst multilevel consultant to international
users around the World.
Support given in:
German (VIP and first line of support, responsible directly with the german department),
English (Worldwide VIP and first line support),
Spanish (Spain & SouthAmerica regions VIP and first line of support),
Italian (VIP and first line of support).
Identifying possible causes of issues; troubleshooting of operating systems, remote software & hardware.
Creating, managing and disclosing tickets, eventually dispatching to a higher level if needed.
Provided1.5assistance, alsocalled, Back OfficePrioritySupport, assistingwithmorecomplexissues.
IT Process Trainer for a Service Desk team, responsible for the Level 1 support of one of the company project.
Providing trainings for new joiners, new applications and new processes. Also refresh training when
identified the need.
Responsible to collect weak points of support and organize training sessions to have it improved.
Act as local point of contact for customer and end user management communication and escalation
of issues.
Ensure continuous improvement of services provided to customer end users.

BIM designer for the design of residential, industrial and office buildings.
BIM modelling, definitive and executive design of new residential buildings, study of solutions for
expansions and interior design, 3D renderings and animations.
Consultancy and planning of new solutions for residential properties, participation in tenders.
Survey of existing buildings, 2D and 3D drawings of proposals for renovations, drafting of building
practices, drawing up of graphic elaborations and rendering for the purpose of participation in tenders.
Drafted detailed drawings of structures, specifying dimensions and materials needed.
Discussed design standards and procedures with the director of design and architecture.
Created oral and written presentations for project designs and proposals.
Drafted reports and memos to consultants and vendors to issue changes.

Communication and education consultancy in the field of environmental protection, renewable energy
management and sustainable development

Drafting of graphic drawings for preliminary, definitive and executive projects related to parks, private
gardens and external places of the urban collective.

Steward and translation assistant for hosting services for fairs and events in the environmental,
commercial logistics and construction sectors.

Master of Science in Environmental Planning