WORKSHOP STRATEGY & CONCEPT DEVELOPMENT EXPERT
Descrizione dell'offerta di lavoro
z o.
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The department looks after global ZF Aftermarket Passenger Car activities towards workshop engagement (Loyalty Program, Training, workshop visits and technical support).
Requirements.
Manage projects to design & deploy global Network & Workshop concepts with the ambition to support the strategic business goals of Division B; Further enhance existing and develop new workshop concepts and specific modules to expand market reach and enable additional pull effect; Prepare workshop concepts for international roll-out, define guidelines and KPIs to support a successful deployment of the concepts; Market observation of global offers for service workshop concepts among all relevant market players (distributors, parts supplier, associations etc.); Define preconditions & requirements for including industry partners; Prepare framework conditions and rules to ensure deployment of consistent brand & customer experience across all members in all regions; Define setup, resources and budget plan to implement and execute concept and great corresponding BC; Define a global roll out plan in cooperation with regions & BLs and global Marketing.
Profile.
Strong experience and thought leadership in IWS network or loyalty programs; Customer-centric attitude based on outside-in perspective and strong knowledge of market and customers, especially workshops / fleets; Workshop concept / network management experience (directly with workshops, or from a distributor, fleet or insurance perspective); High influencing and impacting skills & ability to manage IWS & Network teams and concepts We offer.
An employment contract in a stable, global company; Hybrid or remote system work and flexible working hours; Possibility of participation in private medical care and life insurance; Annual bonus, cafeteria system; Very good working atmosphere; Working in an international team Be part of our ZF team as Workshop Strategy & Concept Development Expert and apply now! Contact Izabela Mazurkiewicz - Biçen
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 24/11/2024
- 22/02/2025
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