WARDEN OPERATIONS COORDINATOR

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us? What you’ll do Our Warden Operations team are the central department that manages the Warden activity for our car park management service. It is a busy department that offers different duties and challenges daily. You will be coached by leaders of the department who will challenge and mentor you to develop your administration, communication skills and attention to detail. From there, your career can develop and grow into a variety of opportunities at the Agena Group. Overall, our mission is to improve our client’s business performance, create sustainable solutions, whilst optimising driver experience and support mobility transformation in our chosen markets. Responsibilities and Duties To provide effective support to the Warden Team To accurately review working hours and mileage claims To review and action incoming requests for new/increased patrols To provide accurate and professional responses to requests for information To support the Warden management team in dealing with complaints To maintain open communications with the Warden team and provide support where required This is not an exhaustive list and you may be required to perform additional duties in line with the requirements of the business. Who you are Can work independently and with a high degree of autonomy Can work well under pressure and adapt quickly to changing circumstances Can engage with others and develop professional and trusting working relationships Have a positive attitude towards their work Demonstrate an eagerness to establish a long-term career with the Agena Group Salary : £23,795.20 per annum Duration: Permanent Location : Lancing, with hybrid working flexibilities Hours : 40 per week Free onsite parking. Casual office dress code. What we offer/ Benefits We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. · Incremental holiday increases to recognise long service · 2 volunteering days a year · Unlock your potential with our training, learning & development, and apprenticeship options throughout your career · Employee Assistance Programme - 24/7 confidential, independent and professional counselling · Cycle-to-work scheme · Regular team/company socials · Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact (No agency speculative contact – thank you)