UNIT COORDINATOR - GREAT YARMOUTH (L4)

At PFAS our team of Healthcare Professionals provide high-quality clinical assessments on behalf of the DWP. We act as information gatherers and we assess how each individual’s disability/condition/illness impacts their functional ability on daily activities by completing thorough assessments in a respectful, non-bias and reassuring manner. We use our clinical curiosity, medical knowledge, learnt resources and clinical guidance to present findings to the DWP. After we have gained all the information, we form a report which gets sent to the DWP case managers who make the decision on the claimant’s eligibility. The DWP will make their decision by looking at the claim and its supporting evidence. Our assessment report is only one part of this supporting evidence. Our dedicated operational team work in both Front and Back Office Roles to support our Healthcare Professionals to deliver a great quality service to our clients. Our Vision & Mission We want to be recognised as the best provider of assessments as part of the HAAS contract; with the highest clinical quality, excellent customer service and a great and dedicated team, where everyone feels respected and fairly treated. PFAS are a clinically focused organisation supporting over 36,000 claimants every year! As one of the top providers of functional assessments, with the highest clinical quality, the most attentive care and crucially the most well-supported, dedicated team, we are aligned in delivering our vision of providing the right care, first time, every time. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development. We are looking for a Unit Co-ordinator for our Great Yarmouth site to be part of our PFAS Operational Team working on the HAAS contract. As a Unit Co-ordinator for PFAS you will work closely with both the Clinical and Operational Teams and the PFAS Senior Management Team to oversee the day-to-day operations and service delivery of the PFAS FAS contract (HAAS). You will be responsible for ensuring a high quality and consistent service is provided to all claimants and our Prime Contract Holder; developing and managing positive relationships with both internal and external stakeholders. Your success will be key in helping us to deliver a high quality service to our claimants and clients. As a Unit Co-ordinator for PFAS, you will be responsible for working in both a telephone and claimant facing role, liaising with a team of Operational and Clinical colleagues, remotely and on site, including: Overseeing and managing the day-to-day running of the administrative tasks of the assessment centre/reception; Meeting and greeting individuals politely into the assessment centre and recording their attendance time on a bespoke computer system; Liaising with Clinical colleagues within the assessment centre and remotely, to ensure efficient time management and smooth workflow progression. To be seriously considered for the position of Unit Coordinator, please have the following: Qualifications: GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) 4 GCSE/O level passes A-C or equivalent, including English and Maths (E) Experience: Of working in a customer service/reception environment; Of working as part of a multi-disciplinary team; Of using various Microsoft Office programmes and databases; Skills: Ability to communicate effectively with internal and external customers and provide excellent customer service; Ability to prioritise and meet relevant Key Performance Indicators and Service Level Agreements in a demanding environment; Ability to work on own initiative in a proactive manner; Salary: Subject to location £24,500 per annum Position: Full time / Permanent Hours: 40 hours per week, Mon-Fri 08.15hrs - 16.45hrs Location: Great Yarmouth - onsite Other benefits include: Employee Assistance Programme including free confidential counselling High-street discounts 21 days’ annual leave (increasing to 25 in 2025) plus 8 days’ allocated for bank holidays (you will be required to work bank holidays as part of your working pattern). Moving Day Leave Volunteering Day Membership of the Company pension scheme Recruit a Friend bonus scheme Environmental Initiatives Westfield Health Cash Plan Free Eye Tests every 2 years Free annual Flu-Vaccination INDEXC