TEAM PERFORMANCE LEAD (L4)

PFAS are a clinically focused organisation supporting over 36,000 claimants every year! As one of the top providers of functional assessments, with the highest clinical quality, the most attentive care and crucially the most well-supported, dedicated team, we are aligned in delivering our vision of providing the right care, first time, every time. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development. Our Vision & Mission We want to be recognised as the best provider of assessments as part of the HAAS contract; with the highest clinical quality, excellent customer service and a great and dedicated team, where everyone feels respected and fairly treated. We are looking for a WCA Team Performance Lead to support the implementation and development of the PFAS HAAS contract, as part of the team delivering Work Capability Assessments. As WCA Team Performance Lead for PFAS, you will be responsible for supporting the Assessment Centre Manager in the daily running of the assessment centre and will be responsible for the line management of customer service representatives within your team. You will be responsible for ensuring that Healthcare Professionals are fully supported in delivering on productivity targets. Ensuring that sessions are managed effectively to ensure HCPs have the right number and type of cases every day, reduce waiting times for claimants, and be available to resolve any ad hoc issues that could compromise the overall productivity and customer satisfaction within the assessment centre. Your success will be demonstrated by how you develop, support and lead your team to deliver on their personal and the business objectives. As a WCA Team Performance Lead for PFAS, you will be responsible for the daily supervision of Customer Service Representatives (CSRs): . Delivering on Daily/Weekly/Monthly Targets . Leading team meetings, planning the goals & objectives for the day . Providing CSRs with appropriate mentorship, coaching & reviews to deliver quality services and support career progression. To be seriously considered for this role, please have the following: Qualifications: 4 GCSE/O Level passes A-C or equivalent, including English and Maths Experience: Successfully supervising a team to meet output and quality expectations Knowledge: WCA service delivery Skills: The Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment Salary:£39,000 - £42,000 per annum Permanent full time position - onsite Croydon 40 hours per week Monday-Friday Additional benefits include: . Flexible Working . 21 Days AL (increasing to 25 from January 2025) plus 8 Bank Holidays . Great Development Opportunities . Employee Assistance Programme including free confidential counselling . High-street discounts . Moving Day Leave . Membership of the Company pension scheme . Recruit a Friend bonus scheme . Environmental Initiatives . Westfield Health Cash Plan . Free Eye Tests every 2 years . Free annual Flu-Vaccination INDEXC