SUPPORTER DEVELOPMENT MANAGER (MATERNITY COVER)

MEDECINS SANS FRONTIERES UK Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference. MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia. At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector. To work alongside the Donor Development & Legacies Lead (DDLL) to help develop MSF’s donor development strategy to increase the lifetime value (LTV) of MSF UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to MSF. The DD&LL is accountable for the delivery of the full DD&L strategy and has personal responsibility for implementing the mid-value and legacies work programs. The SDM is responsible for delivering MSF’s supporter development program, overseeing all communications to warm donors (under £10k), focusing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty. Supervise and motivate the Stewardship Officer to implement and improve MSF’s stewardship program, increasing donor engagement and loyalty from those giving under £10k across multiple channels. DEPARTMENT: Fundraising HOURS: Full time, 37. 5 hours per week (Mon – Fri) LENGTH OF CONTRACT: FTC, 13 months (Maternity cover) LOCATION: London - Hybrid SALARY: Salary £45,643.41 per annum Internal salary grade: 15.1 KNOWLEDGE, SKILLS & EXPERIENCE Significant experience working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for customer relationship management. Significant experience managing direct marketing mailings from concept, planning, design, print, production and postage. Excellent project management skills and proven track record of running projects across teams. Excellent planning skills with a proven ability to carry out different tasks simultaneously and prioritise time and resources accordingly. Creative, innovative and analytical skills with an ability to think laterally in order to identify and respond quickly to new opportunities. Proven people leadership with experience of managing people. Good interpersonal and negotiating skills with an ability to build relationships with supporters and external suppliers. Excellent and engaging written and oral communication skills. Accuracy combined with attention to detail. Proven ability to work independently within a team environment. Good level of analytical and written skills, and technical skills. Fluency in written and spoken English. Ability to travel domestically and internationally including to MSF field projects. Commitment to the aims and values of Médecins Sans Frontières. Experience in data segmentation and donor journey mapping. Considerable experience with reporting and budgeting. Experience of supervising and delegating work to others. Experience of managing relationships with external suppliers. ADDITONAL INFORMATION Accessibility We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting Examples of adjustments we can make: offering you an alternative if you are unable to use our online application system providing necessary information, such as the job description or assessment materials, in an alternate format allowing you to have someone with you during an interview for example, a Sign Language interpreter. Diversity, Equity and Inclusion We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our for more information. MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community. Safeguarding MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks. Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities. Right to work in the UK Candidates must have the right to work in the UK. Please to check whether you have the right to work in the UK. If you would like to discuss your right to work status further, please contact . For questions, issues or further information, please contact .