STORE MANAGER - MICHAEL KORS LIFESTYLE - VERONA

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Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.
Store Manager - Michael Kors Lifestyle - Verona
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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Leading with responsibility for all aspects of the management of the store, the Store Manager is responsible for building and leading a team that is dedicated to driving the business. The Store Manager is also responsible for meeting all operational budgets, and developing and maintaining a proactive business plan.
Major Responsibilities include but are not limited to:
People:
• Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
• Recruit top talent, training and developing staff to build a team of true Jet Set Ambassadors.
• Drive team retention, ensuring actionable Talent and Succession plans are in place.
• Support, implement and provide follow-up for all training and onboarding for new joiners.
• Take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching.
• Proactively manage and resolve all HR issues in collaboration with HR Department.
• Ensure image and grooming standards are aligned with brand policy.
• Partner with DM to review integrity of PTS, identifying opportunities to improve.
• Collaborate with retail partners on sales strategies, product knowledge, brand standards and selling service.
• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit.
Service:
• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.
• Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps.
• Proactively manage client database and utilize information to increase sales.
• Maintain floor presence and lead by example.
• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest.
• Ensure to add additional revenue through local customer events.
• Build and maintain good communication with District Manager and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district.
Sales:
• Meet and exceed sales goals holding self and team accountable for the results.
• Analyze reports, and develop action plans to ensure expectations are met or exceeded.
• Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding.
Operations:
• Ensure store maintenance and auditing programme is aligned to Brand standards.
• Control store expenses, continually striving to reduce costs.
• Ensure integrity of Inventory Control through bi-annual inventories.
• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with LPRM.
• Ensure store schedule is optimized, having right people right place right time • Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies.
• Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
• Ensure all the Company Communication Platforms are used effectively and relevant actions taken.
Job Requirements:
• Relevant proven retail and management experience with a fast-paced retailer.
• Able to work as a charismatic and inspirational leader.
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
• Able to work under pressure and to thrive in a fast-paced, challenging environment.
• Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy.
• Proficiency in Retail Math, KPIs and Microsoft Office.
• Fluent English.
We are an Equal Opportunity Employer M/D/F/V
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V