STORE MANAGER (CAROSELLO SHOPPING CENTER - CARUGATE)

At PDPAOLA, we value the dedication and commitment of each member of our team to provide a unique shopping experience for our customers.
We appreciate the enthusiasm and passion of every team member, and we are looking for someone who shares our vision and values to join us and continue growing together.
If you believe in team management, are an analytical and customer-oriented person, we’d love to meet you! We are currently looking for a Store Manager for our new opening in Shopping Center Carossello, in Carugate, Milano.
More details about the opening...
oming soon! What will your day-to-day look like? Customer Centricity.
In line with PDPAOLA’s values, you will be expected to provide premium and exceptional service to our customers, as well as offer them a unique 360º shopping and branding experience, as they are our greatest treasure.
Motivate and coordinate the team and ensure that the set goals are achieved, both in terms of sales and customer satisfaction.
Follow up and build customer loyalty through phone or written contact, inviting our customers to return to the store.
Ensure that both the team and the customers are always informed about in-store events and brand happenings, and that they are part of PDP Community moments.
Participate in and support events and activities held in the store.
Inform the AM (Area Manager) about purchasing trends and customer needs to report it to the Product team.
Opening and/or closing the store.
Operational duties.
Supervise and support Visual Merchandising tasks, ensuring a premium brand image and experience.
Supervise and assist with daily organizational tasks such as order, replenishment, and cleaning.
Manage and organize incoming orders, returns, transfers, etc.
Excellence in organizing the BoH (Back of House).
Ensure all security procedures in the store and BoH are followed to minimize theft and losses.
Take full responsibility for organizing, managing, and achieving results in both full and partial inventories.
Identify and analyze areas for improvement in the customer experience, restocking, inventory, etc., and provide feedback to the AM.
Ensure optimal store coverage based on foot traffic and key sales periods.
Team management.
Lead the team in their professional development to achieve store objectives.
Motivate, train, and manage the team by implementing action plans and holding follow-up and feedback meetings.
Ensure PDPAOLA’s values and culture are present in the store’s atmosphere.
Ensure all HR policies are followed and adhered to.
Manage and organize the team.
Reporting.
Provide daily, weekly, and monthly reports offering insights on the store, the team, and the surrounding environment.
Study and monitor sales documents and KPIs.
Monitor and track employee attendance.
Why should you join our team?   We are an international brand in full expansion where you can develop your professional career and bring all your potential.
We define ourselves as naturally nonconformist, encouraging continuous improvement and the sharing of different ideas and opinions.
We’re eager to hear all your proposals! “People First” is our motto! Every person counts! We work as a team with a lot of passion in everything we do, in a very pleasant environment.
We are a team that shares the same values and common goals.
What are we looking for?   We are looking for a person with commercial and client management orientation, someone enthusiastic, proactive and positive, flexible, and empathetic, with attention to detail and a sensitivity for the product and brand.
A minimum of 4 years of professional experience in retail, ideally in the fashion industry, especially in luxury retail, managing retail from within the store.
At least 2 years of experience managing teams.
An organized, resourceful person with excellent communication skills.
Experience in team management, coordination, and training.
Leadership ability to create a pleasant and motivating work environment.
A person capable of suggesting changes in the store and making proposals to improve both the experience and commercial results.
Availability to work 40h/week.
Valuable English or Spanish.