SR. CLOUD SUPPORT SPECIALIST (FINANCIAL SERVICES)

Hiring Manager.
Jennifer Briones Talent Acquisition Advisor.
Gracious Chua Job Code Level.
TEP3  Refer Your Friends!     YOUR IMPACT OpenText is more than just a place of employment.
It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life.
The OpenText culture recognizes “People First” and supports you to further develop and grow your career.
WHAT THE ROLE OFFERS The Senior Cloud Support Specialist’s role is to represent the Financial Services organization on client facing activities and to provide coordination of customer efforts related to the STP Platform, engage with existing clients to ensure OpenText is meeting their technology needs and service requirements, and oversee client on-boarding activities and testing certifications.
Acting as the single point of contact for all STP-related questions arising from customers and OpenText employees outside STP organization.
Providing second level technical support to OpenText STP clients via phone and/or email for various application issues.
Performing preliminary analysis of reported customer – facing issues, alleviating concerns on support and operational commitments Investigating and resolving customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of OpenText STP platform within the established guidelines.
Effectively communicating technical solutions and updates to users of the OpenText STP platform.
Monitoring application, failure alerts and all connections to ensure all transactions are received and delivered on time.
Overseeing the on-boarding of new clients through an infrastructure of both internal and external contacts Implementing functional testing prior to production release guided by the statement of work and user experience.
Delivering enhancement training for both internal and external teams.
Coordinating directly with clients and vendors for client testing and support.
WHAT YOU NEED TO SUCCEED Educational Requirement.
Computer Science degree or equivalent experience At least 5 years of working experience as an IT professional in a technology organization.
Willing to work on a shifting schedule and hybrid setup (2 days WFH, 3 days onsite) Demonstrated ability to evaluate complex issues and make sound commitments that can be met within organizational and operational capabilities.
Must have very strong interpersonal and analytical skills including a demonstrated ability to handle complex client issues Experience with trade and post-trade process for equity, fixed income and ETFs and fund orders is a plus Experience with payments processing, asset financing, and treasury management is a plus.
Working knowledge in FIX and Swift and standards is a plus.
Excellent written and verbal communication skills Ability to directly address conflicts and escalate issues where appropriate Maintains a sense of urgency with the capability to prioritize/multi-task Excellent analytical, problem solving, and time management skills     ONE LAST THING.
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service.
We are the voice of our customers, and we focus on making them wildly successful.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
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Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.