SR CI ENGINEER, MSP CX SUPPORT

Have you ever ordered a product from Amazon and wondered how the package arrived at your door so fast? Each year, billions of orders are processed through Amazon’s order fulfillment network, and our state-of-the-art material handling systems make this possible.
The Mechatronics and Sustainable Packaging organization (MSP) designs, builds, and improves mechatronic, robotic and packaging automation technology to fulfil customers orders, make the supply chain more efficient, and achieve Amazon's Climate Pledge goals.
We are seeking a Sr.
Continuous Improvement Engineer to join the WW Continuous Improvement (CI) team and drive technical hardware, software and process improvements of our Robotics, Automation and Packaging machines in the field.
he role will work closely with our internal partners including operations, maintenance, engineering and project management teams to gather continuous improvement ideas from the field through data analytics, Root Cause Analysis (RCA) and Voice of the Customer (VOC).
Once ideas have been generated, the role will then develop the improvements through the entire CI life cycle including.
creating prototypes, running lab tests, building a business case, developing firm engineering solutions, field testing and plan for roll out the improvements across our WW Robotics network.
The role will be a technical Subject Matter Expert (SME) with insights in multiple engineering fields including mechanical, controls, robotics and automation.
The role must ensure a good customer experience for operations and maintenance stakeholders and work well with cross functional stakeholders.
Additionally, they will be called upon to leverage their expertise to influence the design of new products under development.
his role can be located at the following locations.
ercelli, Italy | Barcelona, Spain | Dusseldorf, Germany | Berlin, Germany | London, UKKey job responsibilitiesThe Sr.
CI Engineer (SrCIE) is a specialist responsible for the technical aspects of MSP solutions once deployed.
This role requires expertise in hardware development, controls, electronics, and mechatronics, enabling end-to-end solution ownership.
he SrCIE collaborates with stakeholders, listens to customer feedback, and uses the 4M methodology (Machine, Method, huMan, Material) to holistically analyze customer needs and improve the MSP solution throughout its lifecycle.
They analyze issues using structured approaches and tools (e.
.
8D, DMAIC, RCA etc.), simplify complex problems, and communicate effectively to convince stakeholders.
he SrCIE owns the full lifecycle of improvement initiatives, from customer needs analysis to solution development, validation, and rollout.
They build relationships with stakeholders to drive change through continuous improvement efforts on-site.
orking with the MSP Operations Innovation Lab, the SrCIE quickly prototypes and tests initiatives, establishing success criteria.
They also leverage MSP CX partners' skills for larger-scale rollouts and support of improvements.
The SrCIE develops and owns roadmaps for MSP solutions, considering factors from other internal teams.