SOFTWARE ENGINEER

Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies. We are seeking two Software Engineers to contribute to the development, evolution, and maintenance of a suite of applications primarily focused on monitoring and reporting service performance for the Copernicus Space Component (CSC). These applications include dashboards that provide end-to-end visibility of CSC systems performance, operations, and configuration of various services. The role involves designing, maintaining and evolving the Monitoring, Reporting, and Alerting applications, which monitors complex systems and service components, reports real-time and long-term data, and alerts authenticated users to significant events. This role is within the context of Earth Observation (EO) satellite data systems, focusing on acquisition, production, dissemination, and archival. The role includes supporting the configuration and management of an Identity and Access Management system, to access the Monitoring and Reporting (M&R) user’s front-end and other Service applications. The position is framed within the Serco Copernicus Services, unit responsible for supporting all Copernicus Sentinels missions in erogating operations, maintenance and coordination services. Main Responsibilities Develop, maintain, and enhance applications for monitoring and reporting the performance of CSC Services. Implement and maintain features for monitoring data flow completeness and timeliness, from acquisition through production to dissemination and archival of EO data through the CSC. Setup and maintain plugins for API data collection (OData, STAC) from external interfaces. Plugins’ development for operational data flows performance computation and data aggregation. Maintain and evolve the system and databases for long-term data storage, monitoring service parameters, real-time reporting, and alerting. Develop new features for dashboards and web applications, including improvements in data visualization and user interface. Configure and manage Identity and Access Management (IAM) solutions based on Keycloak. Collaborate with other engineering teams to integrate monitoring and reporting systems with different service components. Contribute to the planning and implementation of configurations and operational changes within the monitored systems. Successful Candidate Bachelor’s or Master’s degree in Computer Science, IT, Software Engineering, Aerospace Engineering or a related field. Strong experience with Elasticsearch and OpenSearch for data indexing and search functionality, and Grafana for monitoring, visualization, and creating custom dashboards. Proficiency in Python for backend development, including data processing, API integration, and system automation. Experience working with Docker for containerizing applications and services, ensuring consistency across development, testing, and production environments. Good knowledge in Linux Operating Systems (e.g. RedHat) and Linux shell scripting. Familiarity with web technologies, e.g. Flask, JavaScript, HTML, and CSS, to contribute to the frontend components of dashboards and configuration tools. Ability to develop and maintain scripts for system configuration and data ingestion pipelines, ensuring seamless data flow across the monitored systems. English Level B2 (Upper-Intermediate), written and spoken. Experience in developing and maintaining monitoring and reporting systems for large-scale, complex service architectures, particularly those dealing with large data flows. Experience of database design and management for both real-time and long-term data storage, including familiarity with SQL (e.g. PSQL, MariaDB) or NoSQL databases. Other Skills: Knowledge of Earth Observation satellite data product formats and Copernicus Program. Knowledge of EO ground segment data flows (acquisition, production, dissemination, and archival of EO satellite data). Experience with JIRA and GitHub. Knowledge of OData, STAC and JIRA APIs. Knowledge of Keycloak for Identity and Access Management (IAM) is an asset. Experience in using and configuring distributed message broker system for processes queue management (e.g. RabbitMQ, Kafka). Experience in analysing and reporting performance metrics, identifying trends, and deriving actionable insights from system data. Strong problem-solving skills and analytical thinking, with the ability to troubleshoot complex systems and identify root causes of performance issues. Experience with IT service management practices, such as ITIL, and familiarity with Agile methodologies for project execution and continuous improvement. Experience with cloud infrastructures. Understanding of Kubernetes. About The Company Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe. Why Should You Join Serco? Contribute to innovative projects in the public services sector, and making a difference. Your contributions are valued and recognized, with opportunities for professional/personal growth. Be part of a company passionate about diversity and inclusion. Enjoy a friendly and professional environment that respects your work-life balance. We are a diverse and inclusive organisation. At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinions that keeps our culture strong and vibrant. We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas. In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany. If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Please contact the recruitment team if needed. Data Protection: For more information on how the personal data is processed, please see the link Data Protection policy here. Package Description Joining Serco Italy’s amazing team offers: Competitive Salary Great career opportunities in the Space industry Corporate Benefits Package International environment Possible hybrid work #J-18808-Ljbffr