SENIOR SYSTEMS ADMINISTRATOR

AMIRI is looking for a Senior Systems Administrator to join our Technology Team. Reporting to the Global VP of Technology, this important role will have oversight of our system administration resources in Milan. Managing, maintaining, and evolving our IT infrastructure across a diverse range of activities including wholesale, retail, e-commerce, and corporate operations. The ideal candidate thrives in a creative, dynamic environment and is adept at working within a small to medium-sized enterprise. The successful candidate will demonstrate a proven track record of developing IT best practices and will be hands-on in troubleshooting and delivering IT solutions. This role requires a proactive approach, with the ability to roll up sleeves and directly engage with technology to implement effective solutions and support business needs. Key Duties Lead and manage the Service Desk and Support team. Oversee daily operations, ensuring high levels of performance and customer satisfaction while adhering to SLA standards. Act as a mentor and coach to team members, promoting professional development. Optimize the Zendesk platform for IT service management, streamline ticket processes, and ensure effective usage of Zendesk features to enhance service delivery. Maintain networking hardware and other critical infrastructure components. Administer end-user environments including Microsoft 365, focusing on security settings and the full utilization of its features to enhance organizational productivity. Oversee technical design of Mac environments and mobile device configurations using Jamf Pro. Manage the environment with the usage of Powershell commands, including engineering and operations of the Office 365 platform. Manage software packaging including Microsoft 365 and other enterprise applications to our end user devices. Management of Intune, AutoPilot, and Windows Hello. Ensure robust security through proactive strategies, regular system updates, and effective management of user access and permissions. Monitor system performance, troubleshoot issues, and ensure the highest levels of systems and infrastructure availability. Automate routine administrative tasks to enhance system efficiency and reduce human error, utilizing scripting and automation tools. Lead disaster recovery efforts and maintain rigorous data backup procedures. Lead vendor implementations and support of the network infrastructure and security solutions. Develop and implement standards and procedures in the areas of enterprise systems, telecommunication systems, cloud technologies, network infrastructure, and security. Oversee network infrastructure and IT vendor management for retail. Coordinate and manage multiple IT infrastructure/networking projects, from planning through to execution. Demonstrable hands-on expertise in designing and implementing cloud services in Azure and AWS. Provide technical guidance and support, facilitating staff training on new systems and applications. Stay informed of technological advances and recommend infrastructure enhancements. Requirements & Preferences Minimum of 5 years of experience in systems administration, including significant expertise with Microsoft 365. Minimum 4 years of experience using PowerShell in a production environment. Scripting usage includes knowledge of cmdlets, functions, and script blocks. Skilled in Jamf Pro, for managing devices related to software packaging, security, and configuration management. Proficiency with cloud services (AWS, Azure, Google Cloud). Skilled in networking protocols and infrastructure (TCP/IP, LAN/WAN, Meraki). Administration skills with Single Sign-On platforms, Multi-Factor Authentication solutions, and Application Security. Strong knowledge of infrastructure and network systems including SD-WAN, VPN, Wi-Fi, Cisco/Meraki switches, firewalls, and enterprise storage systems. Working experience with managing MacOS environments as well as Windows. Experience with vendor relationship management. Strong written and verbal communication skills, including presentation skills. Ability to pick up new technologies and products quickly. Highly motivated and able to function in a fast-paced environment. Good organizational skills and ability to juggle multiple priorities. Experience working within an Agile environment using Scrum. Ability to work independently and collaboratively within a strong team environment. Relevant certifications (e.g., Jamf Certified Technician, Jamf Certified Administrator, CompTIA A+, CompTIA Security+, Microsoft Certifications). $130,000 - $150,000 a year #J-18808-Ljbffr