SENIOR MANAGER, TECHNICAL PRODUCT OWNER, SERVICENOW PLATFORM AND SOLUTIONS

At Johnson & Johnson Corporate Business Technology (CBT), we empower our employees with transformative technology to shape the future of healthcare.
As strategic problem solvers and innovators, we collaborate with leaders across corporate functions, sectors, and regions to align business strategies with technology solutions that deliver impactful outcomes.
Through Expert Services and end-to-end product management, we simplify, strengthen, and automate technologies to enhance user experiences.
As digital leaders, we shape J&J to lead in digital technology, enabling our company to change the trajectory of health for humanity.
In this Senior Manager role, you will oversee the Service Management Transformation (SMT) platform and drive the successful delivery of ServiceNow-based solutions and integrations supporting HR, Procurement, and Finance global services with a strong emphasis on the Employee Experience.
You will serve as a senior technical leader, combining strategic vision with operational excellence to deliver transformational outcomes.
This position will be based in New Brunswick, NJ.
Key Responsibilities.
ServiceNow Platform and Solutions Leadership Provide strategic oversight of the ServiceNow platform, ensuring alignment with enterprise objectives, platform best practices, and maximizing business value.
Drive the design and execution of complex integrations with enterprise systems (e.
., SAP, Workday, ADP), delivering seamless data exchange, system interoperability, and enhanced user experiences.
Manage the health, performance, scalability, and availability of the ServiceNow platform by proactively monitoring, maintaining, and optimizing its capabilities.
Lead and manage platform upgrades, ensuring smooth transitions with minimal disruption to business operations while adopting new features and functionalities.
Partner with vendors and leverage market insights to influence the direction of platform enhancements, advocating for solutions that align with business and technology strategies.
Technical Product Ownership Oversee the end-to-end technical design, architecture, and implementation of scalable, robust, and secure solutions on the ServiceNow platform.
Prioritize and manage product backlogs, ensuring features and enhancements align with business strategies.
Act as the voice of the customer, ensuring delivered solutions drive measurable business value and exceptional user experiences.
Transition the SMT program to a product operating model, ensuring long-term sustainability and value realization.
Leadership and Team Management Provide leadership and mentorship to a team of ServiceNow architects, developers, and administrators, fostering a collaborative and high-performing culture.
Guide the team in adopting best practices, maintaining platform health, and delivering scalable and innovative solutions.
Stakeholder and Change Management Build and maintain strong relationships with senior business and technical leaders, communicating complex technical concepts effectively to diverse audiences.
Serve as a trusted advisor, influencing strategic decisions and advocating for platform best practices.
Drive organizational change initiatives to adopt new technology solutions, ensuring smooth transitions and broad user adoption.
Qualifications Education.
A bachelors degree is required preferably in IT, Computer Science, or a related field.
Experience and Skills.
Required.
Minimum of 7+ years working with ServiceNow platform and products.
Proven expertise leading large-scale ServiceNow implementations with deep knowledge of HRSD, S2P, and Employee Center modules.
3+ years of leadership experience managing technical teams in an Agile environment.
Expertise in ServiceNow development, including advanced scripting (JavaScript), integrations, and custom application design and implementation.
Extensive experience in agile product development, with proficiency in tools such as JIRA and Confluence.
Certifications.
ServiceNow Certified System Administrator (CSA) – required.
Certified Implementation Specialist (HRSD or other modules) – preferred.
Strong communication and leadership skills, with experience in global, cross-functional team collaboration.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
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The anticipated base pay range for this position is $ to $ The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits.
Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below.
https://www.
areers.
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om/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States.
Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.