SENIOR MANAGER, PATIENT EXPERIENCE, MOOD

At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives.
We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time.
And we pursue the most promising science, wherever it might be found.
We deliver on the promise of new treatments and ways to improve the lives of individuals with serious disease.
Built upon a legacy of creative firsts, Johnson & Johnson Innovative Medicine pursues advancing patient care with neuroscience, pulmonary hypertension, immunology, and oncology solutions.
Please visit www.
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om for more information.
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Job Description Johnson and Johnson Innovative Medicine is seeking a Senior Manager, Mood Patient Experience in Titusville, New Jersey.
Johnson and Johnson Innovative Medicine is committed to raising the bar on Patient Experience (Px), building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – that will create more personalized, seamless, and supportive experiences for patients during their treatment journey.
The Sr.
Manager, Mood Patient Experience (Px), Neuroscience is responsible for shaping and executing fulfillment and adherence strategy for to support the end-to-end patient experience for patients with Major Depressive Disorder (MDD) and/or Treatment Resistance Depression (TRD).
You will be responsible to translate customer insights into a holistic and integrated strategy that shapes patient support service design approach for benefit investigations, contracted specialty pharmacy support services, and nursing navigator support services to help patients start and stay in treatment.
The role will also require implementation of strategy through customer-facing tactical development as well as training for a variety of constituents.
You will be a member of the Neuroscience Px team, working closely with the patient solutions teams – including field-based access, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy.
You will also work across the brand marketing, market access, medical affairs, REMS team, supply chain, trade, and multiple field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.
A Day in the Life Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors.
For many patients, the decision to start or stop a treatment is overwhelming.
Janssen recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
The Sr.
Manager, Mood Patient Experience, Neuroscience works in service to our patients, as an advocate for their needs.
Day-to-day responsibilities include.
Px Strategy.
Leverage disrupter competency to optimize an insight-based End-to-End fulfillment and persistency strategy leveraging research, data, market dynamics, and competitive assessments to inform solution choices inclusive of hub services, affordability services, distribution/dispense, REMS requirements, and nurse navigator support Advancing Equity in Healthcare.
Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations impacted by their specific mood disorder Program Communications.
Help develop compelling and relevant communications to drive awareness and understanding towards MDD/TRD patient engagement programs and support services which focus on on-boarding the prescriber and patient to utilize mood patient support programs Customer-Centric Design Process.
Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions by leveraging value creator competency.
This includes ownership of all stakeholder insight generation that will inform strategy and solutions Goal Setting.
Define KPIs and establish metrics and goals for Px fulfillment and persistency strategy and solutions Program Design.
Inform requirements for Px solutions and ensure optimal pull-through Orchestration.
Help lead program core teams and ensure required integration of PECS solutions teams, REMS team, brand team, field teams, access teams, supply chain, and trade Communications Planning.
Lead planning efforts for communications (targeting, messaging, creative, channels) and training in support of Px programs – influencing indirectly through brand patient and professional marketing teams Measurement & Reporting.
Report on End-to-End Px performance through the use of PECS dashboards, research, and analytics resources Training.
Help lead training initiatives to ensure strong delivery of patient experience initiatives Program Optimization.
Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs Culture.
Support a culture of learning, smart risk-taking and experimentation Diversity & Inclusion.
Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
Leadership & Ethics.
Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements About You You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them.
You are passionate about delivering a great support experience that patients will remember and want to tell other people about.
You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others.
You feel energized to be part of a team that is building new capabilities and ways of working.
You consistently deliver great results, but even when you fall short – you learn from it.
The anticipated base pay range for this position is $ to $.
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Employees are eligible for the following time off benefits:- Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below.
https://www.
areers.
nj.
om/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States.
Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity.
That starts by creating the world’s healthiest workforce.
Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love.
As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
areers.
nj.
om.
Qualifications Qualifications.
Bachelor's degree required; MBA or other related advanced degree preferred.
A minimum of 6 years of healthcare business experience (EX.
sales, marketing, payer/access experience, operations, supply chain, analytics) is required, of which 3 years demonstrated marketing and/or customer service experience.
Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred).
Pharmacy Channel Experience Professional, Market Access, or Direct to Patient Brand Marketing Services, and/or customer experience marketing Business planning Product or Service launch Strategy development Field experience (demand or non-demand generation field teams) Working across a matrixed organization Experience with predictive models and machine learning Digital marketing and/or CRM experience Change management P&L management Communication.
Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
Relationship building.
Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.
Collaboration.
Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
Resourcefulness.
Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.
Accountability.
Eager to set ambitious goals and take ownership for results.
Proactive defining actions and following through.
Flexibility.
Can dynamically adjust priorities due to changing circumstances.
An agile learner who is comfortable operating in complex environments.
Innovation.
Ability to try to things based on strong business rationale.
A leader who is not afraid to fail and learn and is able to shape ambiguity.
Travel.
This position is based in Titusville, NJ, requires up to 3 days in the office, and requires up to 20% domestic travel.