SENIOR MANAGER, PATIENT EXPERIENCE & DELIVERY

Johnson & Johnson is hiring for a Senior Manager, Patient Experience & Delivery! This onsite/hybrid position will be located in Raritan or Titusville, New Jersey.
An internal pre-identified candidate for consideration has been identified.
However, all applications will be considered.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.
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Janssen Biotech, Inc., one of the Janssen Pharmaceutical Companies of Johnson & Johnson, and Legend Biotech USA Inc., have entered into a global, strategic collaboration to develop, manufacture, and commercialize a chimeric antigen receptor (CAR) T-cell therapy.
This innovative strategic partnership is designed to combine the strengths and expertise of two companies to advance the promise of an immunotherapy CAR-T platform and investigational treatment.
Are you interested in joining a team that is passionate about improving the lives of cancer patients? We work on the most sophisticated treatment options available today.
Apply today for this exciting chance to be part of the #CAR-T team! The Senior Manager is responsible for leading and supporting the Patient Experience and Delivery work within the Advance Therapies Supply Chain (ATSC), including Vein to Vein (V2V), Global Cell Collection (GCC), and Global Planning organization.
This leader will be responsible for successfully delivering diverse project portfolios; with a patient-centric focus on business and process transformations.
They will provide leadership of direct and matrixed teams consisting of Project Management, Operational Excellence, Data Analytics, Strategy, and Business Operations professionals.
Key Responsibilities.
Support Strategy Conversations for Organization supporting ATSC Patient Planning Team improvements Provide Leadership on Portfolio Management within ATSC – V2V, GCC, & CMO Planning Responsible for KPI execution and reporting, and driving/leading continuous improvement discussions across the organization Drive improvements in organizational performance management via appropriate use of metrics and data – including hierarchy of supply chain metrics, dashboards/scorecard Accountable for leadership on State Licensing requirements for US Commercial site activation Provide support of escalations related to project delays or operational issues, facilitate cross functional problem solving, and drive towards resolution Work independently with direction from leadership & support from functional partners across ATSC Create clarity around our project management, prioritization, and resource commitment required across the portfolio Ensure close partnership with various site and above-site stakeholder functions such as Commercial and Manufacturing, MSAT, Quality, Supply Chain, and the broader Autologous Platform within the ATSC organization Qualifications Education.
Minimum of a Bachelor's/University or equivalent degree is required; focused degree in Operations or Engineering preferred Experience and Skills.
Required.
Minimum 8 years of relevant work experience Industrial experience in a pharmaceutical or other highly regulated industry Experience in 1 or more areas of Supply Chain (e.
., Plan, Source, Make or Deliver) Project Management experience and the ability to interface cross-functionally within a matrixed team environment Ability to make decisions independently, and demonstrate an innovative and strategic approach with broad vision Flexibility to adapt to changing situations and ambiguity, ability to prioritize tasks according to objectives, and provide problem resolution Effective leadership skills and proven ability to foster team productivity and cohesiveness Ability to lead the development of critical path analyses and support scenario planning Demonstrated ability to build effective and efficient relationships/partnerships internally and with external partners Ability to communicate effectively with people at all levels, including understanding their priorities, and earning their respect and trust, along with the willingness to provide them with the best decisions in time-sensitive situations Ability to balance day to day operational demands with the need to extend and improve the planning horizon to prepare strategically to manage future demands Preferred.
Demonstrated experience leading transformational change Experience or understanding of Manufacturing, Planning, and/or Logistics Cell Therapy experience Experience creating visuals (e.
., using Power BI or equivalent) to translate large amounts of data to drive customer value Other.
May require up to 25% travel domestic and/or international Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week Why join Johnson & Johnson The anticipated base pay range for this position is $ to $.
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Employees are eligible for the following time off benefits.
Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year Work, Personal, and Family Time - up to 40 hours per calendar year Additional information can be found through the link below.
For additional general information on Company benefits, please go to.
https://www.
areers.
nj.
om/employee-benefits.
This job posting is anticipated to close on September .
The Company may however extend this time-period, in which case the posting will remain available on https://www.
areers.
nj.
om to accept additional applications.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
areers.
nj.
om.