Vedere l'offerta completa

SENIOR HELP DESK EXPERT

Descrizione dell'offerta di lavoro

With its HQ in Trentino Alto Adige, our client specializes in the design, manufacturing, and installation of innovative ropeway systems. Its history dates back over a century and they are renowned for its cutting-edge technology and commitment to quality. The product range includes cable cars, gondolas, chairlifts, and funiculars, catering to both the tourism and urban transport sectors. We are seeking a highly skilled and experienced Senior Help Desk Expert to join the IT support team. The ideal candidate will possess extensive knowledge of IT systems, exceptional troubleshooting abilities, and excellent customer service skills. The Senior Help Desk Expert will be responsible for leading our help desk team, resolving technical issues, and ensuring that our IT support services meet the highest standards of quality and efficiency. Key Responsibilities : Provide advanced technical support to end-users for hardware, software, and network-related issues. Manage and prioritize help desk tickets, ensuring timely and effective resolution of all reported issues. Collaborate with other IT professionals to resolve technical problems and improve support processes. Conduct regular assessments of help desk performance and implement improvements to enhance service delivery. Stay updated with the latest industry trends, technologies, and best practices in IT support. Ensure compliance with company policies, procedures, and security standards. Provide exceptional customer service and maintain positive relationships with end-users. Qualifications : Preferred bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of experience in an IT help desk or technical support role. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Proficiency in troubleshooting hardware, software, and network issues. Experience with help desk software and ticketing systems (e.g., ServiceNow, Zendesk). Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus Proficiency in English is a must. Proficienty in German is a plus. Work Environment : Garanteed hybrid working mode (if your residence is more than 40km away from the company’s headquarters, a refund can be considered for the overnight stay with two consecutive days in the office); Multicultural environment. The job posting is open to both genders (D.lgs n. 198/2006) and in compliance with Article 10 of Legislative Decree n. 276/2003. Candidates are invited to read the privacy notice at pursuant to Articles 13 and 14 of the EU Regulation 2016/679 on data protection. Aut. Min. Prot. R.0000155 of 31/12/2021.
Vedere l'offerta completa

Dettagli dell'offerta

Azienda
  • W EXECUTIVE Srl
Località
  • Tutta l'Italia
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 03/11/2024
Data di scadenza
  • 01/02/2025
Sistemista junior help desk 1° livello
Sincrono formazione srl

Gruppo sincrono, holding company ict di consulenza e formazione che opera sul mercato dal 1993, sta selezionando per un'importante opportunità professionale per un nostro cliente su roma, un sistemista junior help desk 1° livello, l'attività sarà svolta in sede, *il candidato verrà inserito in progetti......

Help desk
Programs & projects consulting s.r.l.

E 216/03... i dati saranno trattati e conservati esclusivamente per finalità presenti e future di selezione e di reclutamento, garantendo i diritti di cui agli art... la nostra mission è quella di fornire prestazioni ad alto valore aggiunto tramite lo studio di soluzioni e la conseguente erogazione......

Senior consultant
Key Partner srl

La tua opportunita’ nell’ambito di un’importante strategia di crescita dell’organizzazione nelle proprie divisioni services e manufacturing & logistics, stiamo cercando senior consultant per rafforzare il nostro presidio nei mercati in cui operiamo, nella nostra sede di roma......

Architect senior su Roma o Milano
Sincrono formazione srl

Ruolo ricoperto: architect senior competenze richieste: - google cloud -aws -scala -spark -python -google cloud bigquery -google cloud dataproc -google cloud dataflow -hive competenze linguistiche: -inglese: livello b1 seniority: +3 anni sede di lavoro: residenza in una delle città menzionate: milano......

Sistemista linux senior
Tecninf s.p.a.

Ricerca profilo professionale di sistemista linux senior... la risorsa dovrà avere esperienza pregressa in attività sistemistica di almeno 5 anni comprovata esperienza in realtà di medio/grande dimensione esperienza su tecniche di installazione, configurazione e risoluzioni dei problemi in ambiente linux......

Senior Power BI & Business Intelligence Developer
Programs & Projects Consulting S.r.L.

Societa' che opera con successo da oltre un ventennio su tutto il territorio nazionale, nel campo dell'ict a 360°, la cui mission delle sue attivita' sono le prestazioni ad alto valore aggiunto, ossia lo studio di soluzioni e l'erogazione di servizi inerenti il settore dell'information & communication......

Greek Beauty Advisor Expert – Skin for Majorel Italy
Majorel Italy srl

Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals... in the same way, our offered positions can be developed by people with disabilities... creativity, excellence and respect, our fundamental values, drive everything we......

Greek Beauty Advisor Expert – Hair Color for Majorel Italy
Majorel Italy srl

Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals... in the same way, our offered positions can be developed by people with disabilities... creativity, excellence and respect, our fundamental values, drive everything we......

English Beauty Advisor Expert – Skin for Majorel Italy
Majorel Italy srl

Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals... in the same way, our offered positions can be developed by people with disabilities... creativity, excellence and respect, our fundamental values, drive everything we......

English Beauty Advisor Expert – Hair Color for Majorel Italy
Majorel Italy srl

Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals... responsibilities main activities: management of consumer requests relating to information and complaints through different channels (i... live chat, phone, emails, webforms......