SATELLITE & GROUND SEGMENT ENGINEER

Joining Serco Italy’s amazing team offers: Great career opportunities in the Space industry International environment Possible hybrid work Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies. We are currently seeking a dedicated Satellite & Ground Segment Engineer to join our team as part of the Ascend Support Service. Main Responsibilities Monitor and Operate Missions: Oversee real-time, end-to-end monitoring and operation of ESA Earth Explorers Live Missions, ESA Heritage Missions, and ESA Third-Party Missions to ensure mission integrity and performance. Incident Management and Resolution: Investigate and identify root causes of operational issues and system/application problems. Develop and implement corrective actions to resolve issues promptly and prevent recurrence. Manage system and application incidents to swiftly restore services and minimize downtime. Performance Analysis and Optimization: Vigilantly observe and analyze system performance and functionality. Identify areas for improvement and optimize processes to enhance operational efficiency. Collect, analyze, and summarize engineering and operational data to detect trends and inform decision-making. Automation and Scripting: Develop and maintain scripts to automate standard tasks and streamline operations. Generate innovative ideas for automating processes and contribute to the continuous evolution of managed applications. Project Support and Integration: Support the initiation and integration of new operational projects. Manage software change and release processes, including integration, validation activities, software installation, and operational verification. Documentation and Procedures: Establish, document, and maintain comprehensive operational procedures and work instructions. Assist in editing and preparing technical documentation and notes. Collaboration and Communication: Regularly interact with technical teams, application developers, and third-party suppliers to ensure system integrity and security. Communicate effectively to coordinate efforts and share critical information. Maintenance Activities: Execute regular application maintenance tasks to ensure optimal system performance and reliability. Knowledge Application: Apply a basic understanding of networking concepts, databases (MySQL, Oracle, PostgreSQL, SQL, Elasticsearch), and technologies like OpenLDAP, Apache, Tomcat, Python, Grafana, and Kibana to support operational activities. Proactively generate ideas to innovate and enhance applications and systems. Contribute to the continuous improvement of operational processes and standards. Successful Candidate Minimum of 5 years of experience in monitoring and operating satellite missions, with proficiency in Linux (especially Red Hat) and shell scripting. Demonstrated expertise in incident management, root cause analysis, and process optimization, including experience with Docker, Kubernetes, and storage/cloud technologies. Basic knowledge of networking concepts, web servers (Apache, Tomcat), programming (Python), directory services (OpenLDAP), databases (MySQL, Oracle, PostgreSQL, Elasticsearch), and monitoring tools (Grafana, Kibana). Excellent command of the English language, both written and spoken, is essential for effective communication and documentation. Ability to articulate complex technical concepts clearly and collaborate with international teams in English. On offer Great career opportunities in the Space industry Comprehensive package of benefits offered by the company, such as life insurance and health insurance. Engaging in company events to foster team spirit. Hybrid working model to support work-life balance. Opportunity to work in an international environment. Relocation: Rome's central location in Italy offers excellent transportation links within the city and across the country. The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino, providing convenient access to international destinations. Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S.p.A. DE&I Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world. About the Company Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe Why Should You Join Serco ? Contribute to innovative projects in the public services sector, and making a difference. Your contributions are valued and recognized, with opportunities for professional/personal growth. Be part of a company passionate about diversity and inclusion Enjoy a friendly and professional environment that respects your work-life balance. We are a diverse and inclusive organisation At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinions that keeps our culture strong and vibrant. We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas. If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Please contact the recruitment team if needed Job Category Satellite & Space Engineering & Science #J-18808-Ljbffr