SALES MANAGER - REPAIR

TXO, a collective of four brands including MMX, Lynx, and TEQPORT, is a global leader in sustainable telecom network solutions. Our vision: to be the world’s local partner for sustainable telecom networks, drives our commitment to the circular economy. We offer a full range of services to extend the life of telecom networks, from sourcing nearly a million multi-vendor network parts to responsible decommissioning and network engineering. The business is one of the fastest growing companies in the UK and Ireland and also operates in the USA, Sweden, France, Germany, Australia, South Africa and Brazil. Our approach not only saves costs but also reduces environmental impact. With advanced asset management and recovery solutions, we ensure maximum value and quality without compromising performance. Our expanded capabilities, bolstered by Lynx and TEQPORT, cover meticulous testing and restoration of equipment. In partnership with TowerBrook Delta, we’re dedicated to sustainable, efficient telecom network management, guided by our ‘circle of value’. Reporting to the Group Head of Repair & Infrastructure Solutions, this exciting new role is responsible for the generation of new business development and associated service sales within the TXO Group Repair division. You will create and develop opportunities across key TXO territories and verticals to sell its end-to-end repair and test solutions delivered by the key repair laboratory in Birmingham, supported by the wider group facilities and technical sites. The varied and highly skilled repair services will be sold to achieve revenues in line with key group business objectives and sales targets. Success measurement will be defined by demonstrating the ability to open-up new business opportunities quickly which outline a clear customer need for carrier and OEM quality repair and testing services. A large focus of the role is hunting with urgency and energy, with a view of building a stable of long term relationships and delivering repeatable business. The key go to market is for TXO to deliver a cleaner, faster and cost efficient way for telecom companies and vendors to manage their faulty part handling system as well as elements of their wider supply chain function. The following outlines the primary areas of responsibility. Additional responsibilities or functions may be required as necessary to support the business. Follow all companies Policies and Procedures including but not limited to Quality, Health and Safety, Environment and Information Security. The role is also expected to perform any reasonable requests which are not defined but in the ability of the individual. Open new opportunities inside fresh accounts. Building DM contacts, hunting down new opportunities within existing accounts. Activity measurement largely based on outbound calls (pre-set and cool/warm). TXO provides comprehensive CRM and database tools to aid prospecting to compliment the new business strategy. Maintain regular phone or face-to-face contact with existing accounts ensuring that our knowledge of the needs, expectations, challenges and requirements are up to date and well communicated. Generate sales among client accounts, including upselling and cross-selling. Fully understand the business, buying and decision-making process of the customers as well as developing effective relationships with key contacts in the accounts to ensure ongoing sales. Maintain and develop a relationship with DMs within customer base to gain trust and transparency for ongoing and future opportunities. Ensure a high level of Customer Service, resolving and where applicable escalating an issues/complaints to ensure a high level of service. This may include interface with other internal departments. Provide a professional handover of accounts as necessary on a timely basis. To achieve set monthly targets in line with company expectations as determined by the company. Be responsible for identifying, developing and closing sales through sustained prospecting and activity. Provide accurate detailed monthly and quarterly forecasts and ensure information on CRM is tidy and up to date. Operate within published commercial and contractual guidelines, making effective use of escalation routes. Understand and sell the whole product portfolio, including critical hardware platforms/Optical Transceivers (TXO Branded) and new customer solutions as appropriate to customer needs. Maintain a high awareness and knowledge of the market, including industry, competitors and telecoms and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately. Interface with other internal departments as required ensuring a high level of customer satisfaction and quality of process. Utilisation and ongoing development of company CRM to assist company and customer information. Languages are desirable. About You Enjoy a fast paced, a high-change environment and don’t rely on structure / hierarchy to get things done. Challenger mindset, always looking to drive improvement. Enthused by our business – you like what you’ve seen of TXO and you’re motivated by the journey we’re looking to go on in the coming few years. Benefits 25 days holiday (plus bank holidays) Employee assistance programme Company events Company pension Cycle to work scheme Life insurance On-site free parking Hybrid working Travel to TXO Group offices and prospects/customers sites as needed.