RESERVATIONS AGENT - 2025 SUMMER SEASON

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.  About the location:An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.  Reservations Agent – 2025 Summer Season We are currently looking for a talented Reservations Agent to join our Team at Four Seasons Hotel Florence!  The Role of Reservations Agent The Reservations Agent is responsible for selling the hotel and providing information to prospective guests via phone, email, chat or other Hotels tools, ensuring the guest’s satisfaction.  This position is also responsible for answering Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other CORE daily tasks (specifically PBX and chat).   Our Reservations Agent candidate will have:Front Desk or Reservations experience in luxury hospitality operations, a natural talent for delivering personalized service, strong customer service attitude with excellent phone skills and ability to multitask. This position is based at the Four Seasons Hotel Florence and the contract is seasonal.  You must possess the legal right to work in Italy at the time of application and have fluency in English and Italian. Knowledge of Opera PMS is required. What YOU can expect:Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.  The benefits offered by Four Seasons Hotel Firenze include:Competitive salaryQuality meals at our Employee restaurantFree Uniform with dry cleaning availableStaff Accommodation upon availabilityEmployee discounts in our Four Seasons outlets and other suppliers in townAccess to the Wellbeing hotel programEmployee Experience initiatives: from annual themed employee party to many ESG events throughout the yearEmployee Recognition ProgrammesExcellent Training and Career Development opportunitiesOpportunities to build a successful career with global potential     by helplavoro.it