QUALITY MANAGER - FLORENCE, KY

Jabil’s Florence, KY facilities located in the Cincinnati Northern KY area are experiencing growth to support the manufacturing of servers. We are actively hiring to increase production and support our 7/24 production. Please apply if you want to join a growing team! How will you make an impact? Drive continuous improvement through the development and implementation of Quality processes, systems, tools, and techniques. Provide exceptional support to customers, team members, and shareholders. What will you do? Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals). Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers, and team members on team member’s contribution to the Workcell team. Provide ongoing coaching and counseling to team members based on feedback. Express pride in staff and encourage them to feel good about their accomplishments. Perform team member evaluations professionally and on time. Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals. Coordinate activities of large teams and keep them focused in times of crises. Ensure recognition and rewards are managed fairly and consistently in the area of responsibility. Identify individual and team strengths and development needs on an ongoing basis. Create and/or validate training curriculum in the area of responsibility. Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer. Create and manage succession plans for the Quality function. Communicate criteria to recruiters for Quality Engineers, OBA (out of box audit) personnel, and Quality Analyst candidates. Recruit, interview, and hire Quality Engineers, OBA (out of box audit) personnel, and Quality Analyst resources. Monitor team member turnover; identify key factors that can be improved; make improvements. Provide weekly communication forum for the exchange of ideas and information with the department. Organize verbal and written ideas clearly and use an appropriate business style and ask questions; encourage input from staff. Assess communication style of individual team members and adapt own communication style accordingly. Know and understand the campus strategic directions. Define, develop, and implement a Quality strategy which contributes to the campus strategic directions. Develop an understanding of the workcell business strategy as it pertains to Quality. Provide regular updates to Business Unit Managers, Workcell Managers, and Operations Manager on the execution of the strategy. Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems). Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value. Provide feedback to peers on cost and cost trends. Prepare timely forecasts for the department and compare forward forecast results to historical actual results for trend assessment and analysis. Drive continuous improvement through trend reporting analysis and metrics management. Assess the adequacy of data gathering methods utilized by the workcells. Assure that procedures and work instructions are efficient and not redundant. Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.” Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority. Understand and drive regulatory and compliance certifications as appropriate (i.e. regulatory requirements surrounding ISO9000, ISO14000, QS9000, BABT, TUV). Act as the company’s quality management representative (QMR). Establish new measurement systems if/where possible. Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization. Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality) and ensure all sensitive and confidential information is handled appropriately. How will you get here? Education and Experience: Bachelor’s degree required. Master’s degree preferred in Engineering or Technology disciplines. 7 plus years of experience in high technology manufacturing ideally including 3 plus years in compute and network server/rack industry. 6 plus years' experience in a relevant quality position or equivalent external work experience. At least 5 years' experience in a supervisory or management role. Must have a proven track record of driving improvements in compute and network server/rack products. Experience in defining and changing quality culture in production environment. A team builder: develop and lead a cohesive quality team as well as drive cross-functional collaboration. Successful track record of working in a matrix/collaborative environment. Strong background in ISO-9000 or similar ideally with ground up implementation experience. Multisite leadership experience would be a plus. Excellent verbal and written communication skills. Teamwork and collaboration. Strong interpersonal skills. #J-18808-Ljbffr