PROJECT MANAGER - SERVICE IMPROVEMENT & QUALITY DEVELOPMENT

BCHA is a Housing Association that provides supported and social housing across the South of the UK. We are dedicated to offering comprehensive services that help individuals and communities thrive, and we prioritize quality, consistency, and collaboration in everything we do. We are looking for an experienced Project Manager who is passionate about achieving exceptional outcomes for our customers through sound, professional, and consistent service delivery. This role requires a proactive approach to project management and an ability to foster collaboration across teams. As a key member of our Transformation team within the Business Development team, you will play a central role in embedding a robust project management framework across the organization. You will lead key projects directly while also supporting the wider business to follow a best-practice model in project management. Key Responsibilities: Implement and embed a consistent, business-wide project management framework to effectively manage change across the organization. Drive a program of service development and quality improvement, aligning with BCHA’s Strategic Plan 2024-2029 and the strategic priority of becoming ‘Fit for the Future.’ Lead a coordinated program of work focused on enhancing service quality, ensuring a person-centered approach, embedding Psychologically Informed Environments (PIE), and delivering Trauma-Informed Care. Collaborate with colleagues across departments, including the Head of Safeguarding and Quality, the Head of Governance, and the Digital Team, to drive performance management and enhance data and insights practices. Support continuous improvement by embedding the BCHA Quality Framework and conducting internal audits to raise standards and improve outcomes. You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence. BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment. Closing date: 14th November 2024 Proven experience in project management, preferably within the housing, social care, or community services sector. Strong ability to lead, embed, and support a project management framework within a complex organizational setting. Knowledge of quality frameworks and an understanding of Psychologically Informed Environments and Trauma-Informed Care principles. Excellent communication and collaborative skills, with an aptitude for working effectively across departments.