PROJECT MANAGER (FOCUS SYSTEMS)

bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, ... è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale.* *Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB This is what your job entails: Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation! Your task: You will manage global projects with system reference (e.g. Introduction of contact response system). Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports. You willindependantly plan your resources and create an international oversight of used systems along our process landscape. You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department. Your contribution: You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of. Your environment: CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland. Your freedoms: If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. What you bring along: Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you. Your education : You have successfully completed a study or an apprenticeship with a commercial focus. Your experience: You are experienced to work in an international project environment and to manage major projects. Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage. Your skills: You have a minimum B2-level English proficiency, an entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan). You can make decisions based on business cases. Your softskills: You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer focus. Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now! Full- & Parttime Possibility | unlimited contract Any questions? We are sure Bettina has the right answer for you. +49 40 6462 2076 ... La seguente posizione è stata aperta in Italia, Francia, Polonia. La candidatura verrà gestita dalla Casa Madre. CV in inglese! La figura prescelta lavorerà in modalità ibrida quotidianamente in inglese a livello internazionale con i/le colleghe tedeschi, francesi, e polacchi.