PROJECT AND OPERATIONS MANAGER

Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries The Project and Operations Manager plays a key role in supporting international business development initiatives. This role involves managing various projects, optimizing operations, and ensuring the smooth execution of strategies that drive international student recruitment. The successful candidate will work closely with the Vice President of International Student Recruitment to streamline processes, oversee the execution of international recruitment plans, and manage cross-functional collaboration among stakeholders and the team. Responsibilities: • Work closely with our Business Development Coordinators, Business Developers and the Vice President • Provide business-critical insights and establish best practices in reporting, ensure cross-functional alignment of goals and execution of complex regional and global teams, and help drive strategic partnerships and new initiatives forward. • Delivering presentations/strategy updates to share valuable insights with executive management. • Work cross-functionally to improve operational systems, process/procedures, and policies from discovery through to execution. • Support agents/accounts development including handling complaints and problem solving. • Supporting and providing leadership on strategy execution and implementation. • Define project scope, objectives, deliverables, and timelines, ensuring alignment with business goals • Identify gaps and propose improvements in processes related to international recruitment, marketing, and partner engagement. • Manage the incoming agent enquiries and support them in selling and representing our brand, support in strengthening business relations. • Become the 'go to' person for information on all priority accounts. Actively understand what is happening and proactively processing information as to update and share information with the line management and BDMs. • Data analysis helping BDs to identify business opportunities and challenges. • Keep abreast of team targets and KPIs supporting operations. • Monitor KPIs and prepare detailed reports on project and operational performance for senior leadership. • Act as the primary point of contact between the Vice President, recruitment teams, and external partners • Maintain accurate records of project timelines, deliverables, and key milestones. • Analize data to drive informed decisions, forecasting, and strategic planning. • Experience of developing and implementing key account processes • Excellent communication and leadership skills, with the ability to work collaboratively with cross-functional teams • Relevant experience in project management • Experience working with senior-level executives • Strong analytical skills with the ability to oversee and manage the IBD team’s Business Metrics and productivity • Self-directed can prioritize, multi-task and perform effectively under pressure • Strong verbal and written communication skills, as well as excellent presentation skills • Ability to identify errors • Ability to work to deadlines • Strong client relationship management and customer service skills • Excellent organisational and time management skills • Advanced Excel & Salesforce • Team handling, leadership, strong coaching and personnel development skills required Oversee Agent contracts • Experience in handling International / Global Operations • Implement contract compliance policy • Understanding of statistical modelling, reporting and spreadsheets • Experience of key account coordination or sales coordination in a related industry would be advantageous The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.