PRODUCT SUPPORT LEAD ENGINEER

Job Description Summary At Avio Aero, a GE Aerospace Company, we’ve been reimagining the power of flight for more than 100 years.
We are specialized in the design, production and maintenance of components and systems for both the civil and military aviation.
The Product Support Engineer will contribute to ensure the continuous operation of our fielded products (GE90 GBX or LPT modules), assure airworthiness and safety and track fleet reliability.
In this role you will work on ICA (Instructions for Continued Airworthiness) documents updates for relevant modules (GBX/LPT), responding to technical inquiries including resolution to AOG's (aircraft on ground), author Service Bulletins and support customer technical communication.
Youu will interface with design engineering to support field investigations and provide inputs and guidance on field problem resolutions for corrective action implementation.
The PSE role is the voice of the customer within GE internal organizations; will act as technical point of contact for external customers, TCH/airframers/airlines/MRO shops.
The PSE also translates the internal GE to an external communication that is clear and transparent, keeping the customer at the forefront and ensuring they have the most relevant information to keep their fleet safe and operational.
Job Description Essential Responsibilities Support engine line to ensure smooth operation of our modules after entry into service, with main focus on reliability monitoring, fleet issues and field investigation and root cause analysis.
Contribute to the definition of the content of Instruction for Continued Airworthiness (ICA) for relevant modules, including technical manuals definition, author Service Bulletins and customer technical communications.
Disposition to field service requests coming from customers and MRO shops (24/7 AOG support, DRs, Inquiries,…) with definition of technical recommendation for serviceability.
Work collaboratively within a module team (global PSE, repair, design) to provide guidance on field problem resolutions, corrective action implementation, and produce results to meet customer needs.
Support for reporting to leadership on execution of fleet management milestones.
Define field data collection requests (leading indicators) and relevant data analytics to demonstrate how the type design is meeting (or not) the technical/durability requirements.
Act as technical interface with Airlines/MRO shops to build mutually beneficial relationships through teleconferences and the annual face-to-face sessions (WTT, MSG3, …).
Qualifications/Requirements Master's Degree in Engineering or other “STEM” Majors (Science, Technology, Engineering and Math) from an accredited university.
Experience in fleet management field issues resolution.
Previous experience in engineering position in aerospace industry.
Strong analytical skills and knowledge of aero-engines architectures and applications.
Able to prioritize work, plan milestones and communicate effectively to external customers and auditors.
Strong interpersonal and communication skills.
Fluency in English, both written and oral.
Work Visa, according with local regulation, is required.
Desired Characteristics Proven experience of processes related to instructions for continued airworthiness.
Knowledge of aeronautical Certification rules, ie EASA Part 21 and Part 145.
Experience in developing and delivering customer centric solutions.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs/projects.
What we offer   Smart working and work life-balance   Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance.
We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.
Total Rewards   At Avio Aero, we understand the importance of Total Rewards.
As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan.
Performance related bonuses and local bonus scheme  Flexible benefits platform  GE Aviation share plan   Life and injury insurance  Private medical cover  Employee assistant program  Employee special awards (service and recognition)      Local special agreements and discounts  English and languages training for you and one member of your family  Technical, Leadership and development trainings  Inclusion & Diversity   Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment.
Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.
We are not all the same.
Just be Yourself @AvioAero!  #LI-GT Additional Information Relocation Assistance Provided.
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