PRODUCT OPERATIONS MANAGER

Open GI is a leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organization that offers a range of IT solutions to insurance brokers, insurers, and managing general agents. It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do. We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. The Product Operations Manager is a strategic and hands-on role responsible for optimizing the efficiency and effectiveness of the product development lifecycle. You will work with a team of 40+ product, design, solutions consultants and user experience experts to improve OGI’s products and services. As the Product Operations Manager, you will act as the glue that holds the product team together, streamlining processes, implementing tools, and fostering a culture of collaboration. You will act as an ambassador of change and new ways of working – relentlessly focusing on improving execution and delivery of our business goal. Taking on the challenge of evolving the departments processes, standards, workflows, tools, and documentation to drive efficiency, the Product Operations Manager plays a key role in ensuring the department is working smarter. This role will be responsible for helping us create a well-oiled product management function that delivers high value product to our customers, today and into the future. Your key responsibilities Process Optimisation Identify areas for improvement in the product development lifecycle (ideation, planning, execution, launch) Identify potential risks and challenges in product development processes and collaborate with teams to mitigate these risks Develop and implement repeatable processes for key product activities Standardize workflows across product, engineering, and customer success teams Maintain and update product development documentation Influence our agile culture and embed our ways of working Tool Management Research, evaluate, and implement product management tools (roadmapping, prototyping, user research) Develop best practices and training materials for product management tools Ensure smooth integrations between product management tools and other systems Evangelise product management tools within the team, and the wider business to ensure clarity and understanding throughout the organisation Data & Analytics Collaborate with product managers to define and track key product metrics Manage operational scorecard for the product development team and ensure we are tracking against objectives Report on key product metrics and foster focus on delivering business goals Collect and analyse product usage data, user feedback, and market research Translate data insights into actionable recommendations for product strategy and roadmap Stakeholder Management Facilitate communication and collaboration between product, engineering, design, marketing, and sales teams Manage product launch processes and cross-functional dependencies Continuous Improvement Stay abreast of the latest trends and best practices in product operations Identify and implement new tools and processes to improve product development efficiency Develop and maintain a culture of continuous improvement within the product team Qualifications BA/BS Degree and relevant professional experience Experience Minimum 5 years of experience working in product management, consulting, or in an operational capacity (Enterprise SaaS focused) Product management / road mapping tools proficiency (e.g. Craft / Prod Plan / Product Board / Product Plan) Navigating ambiguity and evolving needs in a fast-paced entrepreneurial environment Significant software Product Development experience – particularly SaaS Designing and delivering processes within a medium-large organization Establishing honest, open, and authentic relationships with colleagues Experience optimizing product development processes Proven expertise defining stakeholder requirements Making data-driven decisions Skills and Aptitudes Commercially savvy Customer-centric mindset Excellent coordination and collaboration Strong analytical, data collection and analysis abilities Demonstrated ability to work within a matrix environment Ability to understand a challenge, experiment, and solve it A “creative analyst” who can span both “left-brained” and “right-brained” audiences Proficiency with Agile, Continuous Integration/Development (CI/CD), DevOps, and related SDLC models A track record of effectively working remotely with a globally dispersed team across multiple cultures, time zones and cities Mission and Values Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate how we work together in synergy and continually deliver for our customers: Accountability: We take personal pride in finding solutions and achieving results Innovation: We lead the market by being proactive, product-led and forward thinking Teamwork: We work collaboratively, recognising and celebrating success Trust: We build trust on integrity, transparency and respect We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance. Benefits package Competitive salary of circa £73,000 per annum depending on skills and experience Company pension Bonus opportunity Life assurance and critical illness cover Cycle to work scheme Perkbox – an exclusive platform offering a wide range of discounts and benefits Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme A hybrid approach to work Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders To apply for this role please click the apply button and send us your covering letter and CV.