ORDER PROCESSING ADMINISTRATOR

At Premiere Kitchens, for over 30 years, we have specialised in designing, manufacturing and supplying thousands of high quality kitchens across the UK. Our site is based in Gloucestershire, employing local skilled people, many of whom have been with us for years! Are you a detail orientated individual with a passion for providing excellent customer service? Then we are looking for you! What does a day in the life look like for a Order Processing Administrator at Premiere? Job Summary: Responsible for receiving and processing customer orders, managing orders and ensuring the delivery of outstanding customer service to all our customers, demonstrating the key values of Caring, Courage and Commitment. Key Responsibilities: Generate and send quotes to customers; revise quotes as required Process customer orders in a timely and accurate manner Check orders processed daily to identify errors and/or discrepancies, and liaise with the team accordingly Send order acknowledgements to customers Process card payments over the telephone Maintain and update customer records Contact customers by phone or email to answer queries and obtain missing information Respond to customer requests and enquiries in a timely and professional manner Record figures for departmental KPI’s Suggest improvements to increase departmental productivity, and implement new processes where required Provide ad-hoc support to the Order Processing team What are we looking for? Previous experience in a customer service role (Retail, office-based, etc) - Desirable Previous experience in an office/administrative environment - Desirable Proficient in Microsoft applications Excellent verbal and written communication skills Strong attention to detail and organisation We think collaboration is important at Premiere, so you must be a natural team player. Why join us? Supportive team environment: Be part of a friendly and supportive team that values your contributions Training provided : Training to help you succeed in your role Competitive salary : Attractive salary package and benefits (as below) Growth opportunities : As part of a larger group, we offer development opportunities within the company The role is full time, Monday to Friday, 40 hours per week, 8:30am - 5pm. We are offering a competitive salary of £26,000 per annum. Our company benefits package includes: Life Assurance cover - x2 annual salary Health cash plan - cash back, discounts, EAP, etc Performance related pay scheme Enhanced pensions contributions - 5% employer contributions Flexible holidays - buy and sell options Cycle to work scheme Money @ Work Schemes - Savings, loans and flexible credit Discount on a range of products and services within Markey Group Charitable giving We look forward to hearing from you!