OPERATIONS INTERN

Job Description About the Team The Kitchen is Kraft Heinz’ In-House Culture First, Co-Creative agency.
We use culture to connect our brands with our audience, fast.
What makes us different? The way we work.
We are a team of creatives, social expert, strategists and makers working alongside the Kraft Heinz marketing teams across UK and Europe to deliver break through creative ideas, that solve business problems, at the speed of culture.
About the Position We have an exciting opportunity for a highly motivated and ambitious Operations Intern to join The Kitchen, Kraft Heinz’s UK&Europe In-House Creative Agency.
If you’re looking to kickstart your career in a fast-paced, marketing creative environment, this is your chance to work at the heart of a culture-first, co-creative agency that partners with Kraft Heinz European marketing teams to deliver breakthrough creative ideas at the speed of culture.
As an Operations Intern, you will play a key role in supporting our Creative Operations Team, ensuring efficiency, scalability, and innovation across the agency.
You will work closely with the Operations Manager and gain hands-on experience in Process, People, and Technology—the three key pillars driving operational excellence in The Kitchen.
What You’ll Be Doing Process – Optimizing Workflows & Driving Efficiency Help improve and streamline agency processes to enhance speed, quality, and scalability.
Assist in maintaining documentation and reporting to showcase In-House Agency best works and greatest impact.
People – Managing Our Freelancer Talent Pool Oversee Social freelancer management, from booking to onboarding.
Coordinate contracts, timelines, and day-to-day freelancer communications.
Technology – Powering Our Creative Workflow Manage The Kitchen’s Technology Stack, ensuring the team has access to the right tools.
Drive adoption and training for project management, creative, social, and AI tools.
Support maintenance and governance of platforms to optimize efficiency.
Legacy Project – Building an Operations Excellence Playbook Lead the creation of an Operations Excellence Playbook to document best practices and guidelines that will help the team delivering better work, faster and for less.
The Playbook is meant to become a go-to resource for future team success.
What We’re Looking For A curious and proactive problem solver who loves making things more efficient.
Someone with strong organizational skills and attention to detail.
Tech-savvy and eager to learn new tools and systems.
Passion for creativity and marketing.
A natural team player who thrives in a collaborative environment.
Job Requirements Excellence communication skills in English, both verbal and written.
Bachelor/Master, preferably in the field of Business, Marketing, Communication or Creative Business.
We are mainly looking for the right mindset! Good understanding of the dynamics of the marketing industry – with interest in digital marketing trends and popular culture.
A previous working experience would be ideal.
What You’ll Gain Hands-on experience in a fast-paced in-house agency working with top marketing teams.
The opportunity to develop key skills in creative operations, project management, and technology while getting a full immersion on marketing dynamics of the most iconic food brands in the word.
Exposure to a diverse network of creatives, social specialists, as well as lots of marketers operating across Europe and UK.
A launchpad for your career in the marketing and creative industry! Ready to make an impact? Join us at The Kitchen and help shape the future of in-house creativity! Location.
Milan Contract.
internship (curricular or extra-curricular) Start Date.
May Location(s) Milano Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
ABOUT US Kraft Heinz is a global food company with a delicious heritage.
With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch.
We’re on a mission to disrupt not only our own business, but the global food industry.
A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity.
We also believe in being good humans, who are working to improve our company, communities, and planet.
We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
WHY US We grow our people to grow our business.
We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands.
Good isn't good enough.
We choose greatness every day by challenging the ordinary and making bold decisions.
All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent.
We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career.
Because great people make great companies, and we’re growing something great here at Kraft Heinz.
INCLUSION MATTERS TO US Everyone is welcome at our table.
In fact, we thrive on learning and growing from our diverse backgrounds and perspectives.
Doesn’t matter who you are, where you’re from, or who makes your heart sing.
We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry.
We’re committed to.
Hiring and growing talent from diverse backgrounds and perspectives.
Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities.
Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.