OPERATIONS DIRECTOR

MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission “driven by passion” is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. Operations Director Manage and supervise subordinate employees, ensuring they are prepared for their tasks, and have all the tools necessary to perform their job duties. Encourage the professional development of employees. Define employees’ career improvement steps, propose promotions, and define corrective actions, if needed. Perform annual performance reviews for subordinate employees in cooperation with the company’s President and General Manager Global Operations. Manage department workloads (quarterly basis). Recruit new employees. Develop and optimize processes, tools, and systems in order to improve the daily performance of the company. Provide clients with after sales topics, including information about product parts and repairs, guarantying consistent high-quality service. Provide direction to the U.S. After Sales Representative in order to maintain and promote customer satisfaction. Stay informed on customer feedback regarding product and service quality. Build and establish good working relationships with clients to promote client retention. Resolve client issues and complaints concerning purchased products or repair services. Monitor contract details to notify clients of pending expirations and help process renewals. Ensure sales team meets set targets. Provide periodic reports to management on all after sales activities and customer issues. Remain informed of the general status of the issues, in particular the more complex backorders. Evaluate and decide if specific issues require urgent management. Manage warehouse, guarantying material and information flows properly. Guarantee the correct use of all the warehouse area. Oversee monthly analysis per stock management review. Manage, supervise, and develop the repair center. Guarantee the material and information flow for all the items to repair in Chicago. Oversee monthly analysis per repair trends and case history check with the company’s Repair Techs. Collaborate with company consultants in order to establish and keep safety procedures up to date. Define resources needed in operation departments based on workload and forecast. Supervise 12 employees. Travel Required: 10% travel across North America. Bachelor’s degree in Automation Engineering, Electronic Engineering, or related field, or the foreign degree equivalent, 2 years of experience as a Global Operations Specialist, Operations Manager, Site Manager, or an alternate acceptable related occupation. Work or academic experience must have included: 1. Managing the production, logistics, and maintenance of a manufacturing facility. 2. Supervising after-sale operations. 3. Collaborating at a managerial level with company subsidiary entities to ensure proper practice of HQ guidelines. 4. Migrating management software from one management system to another. 5. Utilizing software such as Quickbooks and Dynamics. 6. Automating reports and exchanges. 7. Repair, regrinding, and logistics management processes. Our address: 959 AEC Drive, Wood Dale, IL 60191 Apply to the Operations Director position at: https://.../mei/us/career