NHG ASSISTANT GENERAL MANAGER, NAVY LODGE

Job Summary Serves as Assistant to the Navy Lodge Manager in ensuring an efficient and profitable operation which meets the standards and guidelines of the Navy Lodge Program. Duties and Responsibilities: Maintains contact with guests to ensure guest satisfaction. Responds to all guest inquiries and problems. Conducts inspections of guest rooms, public access areas and outside grounds for cleanliness and appearance. Identifies deficiencies and ensures corrections are implemented. Coordinates the preventive maintenance of the Navy Lodge facilities and equipment with maintenance personnel. Responsible for knowledge of the overall operations of the Navy Lodge Management System (LMS) computer system. Develops local instructions concerning housekeeping, maintenance and reporting procedures, non-availability of units and a variety of related facility requirements. Recommends changes to operating procedures to update operations and forwards to the Navy Lodge Manager. Maintains liaison with vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relations. Coordinates service requirements with the Acquisitions Manager for items, supplies, services and labor which lend themselves to contract negotiation procedures. Ensures compliance with all safety, fire and sanitation regulations and is responsible for the safety of guests and employees. Performs supervisory duties, providing adequate staffing for areas of responsibility and ensuring performance plus training is accomplished. Approves leave, evaluates performance, and initiates disciplinary/corrective action. Under the direction of the Navy Lodge Manager, delegates authority and assigns responsibilities to department heads. Responsible for reporting deficiencies to the Navy Lodge Manager and assumes Navy Lodge Manager duties in his/her absence. Carries out EEO policies and communicates support of these policies to subordinates. Performs other related duties as assigned. The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required. A total of 4 years of experience, consisting of the following: GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work, which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of responsible experience providing in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include a background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal financial controls, budgeting, staffing, room design, and decorating, or similar work that demonstrates the knowledge and abilities of the operational area. Current or Former Federal Government Retail management experience may be considered in lieu of hospitality experience. #J-18808-Ljbffr