MOUNTAIN OUTFITTERS ASSISTANT MANAGER - SOMERCOTES, ALFRETON

Equip Outdoor Technologies UK Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands Rab and Lowe Alpine. The Equip Head Office is based just outside The Peak District National Park off jct28 of the M1 corridor. This is a fantastic opportunity to join our team as a Mountain Outfitters Assistant Manager in our location at Somercotes, Alfreton Key responsibilities (including but not limited to): Manage the shop floor and internal processes to ensure maximum sell through and customer satisfaction. Service as the primary point of contact on the shop floor for customer service, sales and advice. Deputise for the Manager in their absence, leading both core and part time team members, and addressing and escalated customer issues. Stay current with till point and back of house EPOS systems to optimise sell through and provide necessary staff training. Assist in administering product returns, including exchanges and refunds. Positively represent the company, promoting our brand’s products and services. Always ensure exceptional service standards, in alignment with company ethos. To join us as Mountain Outfitters Assistant Manager you must have: Essential Demonstrable experience of effective leadership and supervision in a retail environment. Proven competency in retail management software, particularly Sitoo, with prior experience being a significant advantage. Exceptional interpersonal skills in dealing with employees and customers. Proven ability to meet to tight deadlines in a retail environment while effectively managing multiple projects and priorities. Outstanding communication and interpersonal abilities. Strong dedication to teamwork and collaboration. Active interest in the outdoors, with the ability to discuss outdoor clothing and gear from personal experience. Desirable Retail management qualification. Proven track record of accurately updating and maintaining Key Performance Indicator reports, financial statements, HR reports for senior management, with a focus on actionable insights and data driven decision making. Proficient in using Microsoft Office applications (Word, Excel, Outlook). Experience in handling warranty returns effectively. Extensive knowledge in product and consumer trends, coupled with innovative marketing strategies. Benefits: Competitive Salary per annum commensurate with qualifications, skills and experience. Contributory company pension scheme, subject to qualifying conditions. Life Assurance Scheme. Employee Wellbeing Programme. Free, unlimited access to LinkedIn Learning training resources. Great staff discounts on our Rab and Lowe Alpine products. Reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment. Casual dress code. We are proud to be a climate neutral company. Closing date for applications is 5 January 2025 For general enquiries please contact: ... Strictly No Agencies please Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. We are looking for people who are passionate about and can help live our values of Synergy, Ingenuity, Ambition, Determination and Integrity.