MOBILE ACCOUNT MANAGER

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited. Due to our impressive consistent growth and strong ambitions within the IT & Telecoms sector, we are currently recruiting for a Mobile Account Manager. This is a new role responsible for the in-life management of the existing mobile customer base, retaining the revenue and GP levels whilst upselling and cross-selling including the build of a sustainable pipeline. Join our Mobile Team As an individual you will need to have a high level of personal motivation, a willingness to adapt in a fast-paced environment and be an effective communicator. Additionally, you will be responsible for: Delivering a proactive contact and review strategy to our mobile customer base Delivering a retention strategy to help reduce churn in line with expectations Demonstrating excellent commercial acumen to help maintain margin with the customer base and to drive GP with customer base new sales Developing strategic relationships with all clients assigned, building relationships with all stakeholders in the business Providing accurate business reporting in line with the line manager guidelines and timeframes Responsible for in-life management of a strategic customer base, by developing personal relationships with key clients, identifying new opportunities with that base strength, and secure though the relationship Manage profitability in line with the commercial guideline Customer meetings via Teams and Face to Face Salary £32-35k DOE with c £16k commission paid quarterly 25 Days Holiday + 8 Bank Holidays Hybrid working- 2-3 days in the Reigate office Who are we looking for? We are seeking a Mobile Account Manager with: A minimum of 2 years previous Mobile Account Manager experience A minimum of 1 years’ experience selling Mobile solutions A solution driven and analytical mindset Excellent diplomatic and problem solving skills Proven positive relationships with customers in all interactions and establish positive rapport Proficient in Excel, Word and Powerpoint What? can Opus offer you? Free daily breakfasts in the office Regular companywide events Monthly 'shining star' employee recognition awards Pension and life insurance Refer a friend scheme (£1,000) Mental health, financial and legal support Training and development plans State of the art offices Option to buy and sell holiday Employee Dream Ball - Quarterly chance to win £3k towards a dream Culture is important to us as are our values Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning