MENTAL HEALTH NETWORK CLINICAL OPERATIONS MANAGER

IPRS Health are an award-winning, APPTS accredited provider of Mental Health Services, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHS with our services having a huge impact into improving the lives of thousands of people every year. Originally solely a provider for just physiotherapy, today IPRS Health is regarded as one of the UK’s leading providers of quality corporate absence management services including: · Physiotherapy · CBT · Counselling · Workplace Services · Workshops We take pride in our innovative approach, combining traditional treatments with new innovative methods to improve our patient's experience and results, whilst helping keep costs down for our clients. IPRS Health has an extensive in-house team of multidisciplinary clinicians which, coupled with our carefully selected and managed national clinical network, can provide a first-class service, throughout the UK. We are looking for a Mental Health Network Clinical Operations Manager to join our existing team. The successful applicant will manage the operational delivery and governance of Mental Health services provided via the Mental Health Network of self-employed Network Practitioners as well as supporting a small team of case managers to deliver the service. The successful applicant will be based in the UK and working fully remotely. Your success will contribute to the continued growth of the mental health network team. As the Mental Health Network Clinical Operations Manager you will be a team player and to be motivated to contribute to helping thousands each year. Responsibilities We are looking for a Mental Health Network Clinical Operations Manager to join our existing team. The successful applicant will manage the operational delivery and governance of Mental Health services provided via the Mental Health Network of self-employed Network Practitioners as well as supporting a small team of case managers to deliver the service. Responsibilities including: · To work closely with the Mental Health management team to ensure that service KPIs are met · To provide line management and case management supervision to Mental Health Network Case Managers · To work with the MH Service Delivery Manager and Clinical Lead to develop and implement new initiatives to ensure that IPRS continue to be at the forefront of Mental Health delivery · To work with the Mental Health Supply Chain Manager to ensure that there are sufficient Network Practitioners to deliver contracted levels of service delivery ensuring that SLAs are maintained · To act as a point of escalation for clinical and administrative queries from MH Network Case Managers and Network Practitioners, including performing reviews of complex cases and managing risk & safeguarding concerns in accordance with company policy. · Work with the Quality & Governance Team to ensure that policies and procedures are in place to ensure robust governance over MH Network activities, including the onboarding of new practitioners · To lead on complaint investigations involving Network Practitioners. All our teams have a mix of backgrounds and experience but with one thing in common, the drive to help people recover. We are looking for our new Mental Health Network Clinical Operations Manager to be a team player, communicate effectively with internal and external customers verbally and in writing, time manage to meet agreed deadlines in a demanding environment and to be motivated to contribute to helping thousands each year. To be seriously considered for this role, please have the following: Qualifications : · Core profession in mental health (E) · Professional Qualification and BABCP Accreditation as a CBT Therapist passed first audit with the BABCP (E) · Accredited CBT Supervision qualification (E) Experience : · Minimum of three years’ experience of mental health service management including experience of staff recruitment, induction, appraisal, and training (E) · Previous staff management experience (E) · Previous experience of providing clinical and case management supervision (E) · Experience of data collection and analysis (E) Knowledge : · You will be computer literate with good Excel, Word and PowerPoint skills. · Practical understanding of business (E) · Demonstrates working to and achieving targets (E) Skills : · Strong leadership abilities · Effective delegation skills identifying skills and interest in the team and facilitating development opportunities · Responsibility and accountability for effective operational service delivery and day to day management of the team · Contribute to service audit, evaluation, and improvement plans · Ability to effectively problem solve and prioritise · Ability to communicate effectively with internal and external customers verbally and in writing Salary:£50,000-£53,000 per annum Hours:40 Hours per week Monday to Friday Location:Remote working within the UK Position:Permanent full time position Other benefits include: · IPRS Health Clinical Development Training Program · An annual CPD budget to fund for external courses · Professional Development Opportunities · Employee Assistance Programme including free confidential counselling · High-street discounts · 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave · Moving Day Leave · Membership of the Company pension scheme · Recruit a Friend bonus scheme – up to £1,500 · Environmental Initiatives · Westfield Health Cash Plan · Free Eye Tests every 2 years · Free annual Flu-Vaccination