MARKETING MANAGER, REBATES & REWARDS PROGRAM

Por qué te necesitamos? The Marketing Manager, Rebates & Rewards manages corporate rebate programs while building and maintaining strong relationships with our customers who participate in these programs.
The incumbent is tasked to use an analytical mindset to develop and improve loyalty programs and processes year over year, increasing the customer centric model while driving sales growth in the business.
Their primary focus is on understanding client needs, ensuring satisfaction, and driving ongoing engagement through our rebate and rewards programs while ensuring business growth through customer buying behaviors.
Incumbent would manage new and existing corporate marketing rebate programs, including new program development, program carry over and on time payouts with vendors.
Manager will enforce rebate policies while identifying continuous improvement on financial loyalty programs & digital experiences to enhance customer loyalty, retention, and acquisition.
Incumbent will also be responsible for overseeing the marketing specialist that delivers on the day-to-day program activities, including but not limited to program policies, procedures, program reporting and program enhancements driving the success of said programs to the businesses.
The ideal candidate will have a strong background in business analytics, rebate program management, business acumen, with a keen understanding of market trends, data analysis, customer behavior and a proven track record of driving customer satisfaction and enhanced loyalty.
¿Este trabajo es para ti? Program Strategy and Development Develop and implement rebate program strategies to align with business objectives with a 1CTX mindset Design rebate structures and policies to maximize customer engagement and retention.
Conduct market research to identify trends and opportunities for program enhancement.
Evaluates and negotiates contracts with third-party vendors to support the execution of rebate and reward program management, including credit card vendor and implementation partners.
Program Management and Execution Oversee the day-to-day operations of the rebate program.
Manages multiple programs that are executed with clear communication and expectations of success.
Develops processes, procedures and SOPs of the E2E programs.
Partners with Loyalty Operations team, Customer Experience team and credit card vendor to ensure accurate and timely processing of rebate claims.
Coordinate with internal teams (e.
., sales, finance, IT) to ensure seamless program execution.
Product owner of the rewards and rebate management software and tools, such as the Salesforce Rebate Engine.
Partners closely with IT to manage the platforms in a way that meets our 1CTX vision Evaluates and negotiates contracts with third-party vendors to support the execution of rebate and reward program management, including credit card vendor and implementation partners.
Customer Support and Communication Drives successful program management through communication inside and outside the company to ensure smooth program execution, including vendors, VPs and customers Provide support to customers regarding rebate inquiries and issues.
Develop and maintain communication materials, including FAQs, guidelines, and promotional content.
Conduct ongoing training sessions for internal teams and external partners on rebate program details.
Data Analysis and Reporting Monitor and analyze rebate program performance metrics including top customer payouts, SLAs and program health.
Generate reports on rebate redemption rates, customer satisfaction, and financial impact.
Use data insights to identify areas for improvement and optimize program effectiveness.
Compliance and Risk Management Ensure rebate programs comply with legal and regulatory requirements.
Conduct regular audits to identify and mitigate potential risks.
Maintain accurate records and documentation for audit purposes.
Un equipo listo para acogerte We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs.
Our menu of flexible options includes, but is not limited to.
Excellent healthcare options.
Medical, vision, prescription & dental Family Focus & Balance.
Parental leave, paid time-off and Employee Assistance Program Financial Security.
Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG) Tuition Reimbursement.
Continuing education for every season of your career Pet Insurance options.
Insurance plan & prescription discount program for your furry friends Employee Recognition Program s PerkSpot.
Our exclusive one-stop online discount marketplace LiveWell.
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