LEARNING ANALYST - P2

UN Volunteers Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a 'leave no one behind' approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNV's Management Services hold the responsibility for the strategic planning, managerial leadership, oversight and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework. The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce. As part of the Human Resources Section, the Capacity Development Team (CDT) designs capacity development and learning programmes for UN Volunteers. The team supports the implementation of the UNV Learning Portfolio which consists of five comprehensive learning experiences: 1. onboarding 2. skills surge 3. empowerment for change 4. connect and learn 5. career craft. Duties and Responsibilities 1. Design, planning and delivery of learning programmes for UN Volunteers Analyze learning needs of UN Volunteers related to their onboarding, professional development and career planning; Coordinate the full cycle of project management for volunteer learning programmes, from conception and design to implementation, aligning with assessed needs, corporate priorities and UN Volunteer Learning Strategy; Collaborate with relevant UNV offices and domain expert to ensure content relevance and accuracy; Develop training modules and learning materials, using appropriate approaches, methodologies and technologies to cater to different needs and contexts; Deliver or coordinate the delivery of onsite trainings and workshops for UNV personnel globally; Plan, and conduct evaluations of volunteer learning programmes, compiling statistics and reports for improvements. 2. Coordinate the delivery of webinars and virtual learning initiatives Analyze learning needs of diverse UN Volunteers categories to tailor webinars and other virtual learning initiatives accordingly; Develop a comprehensive calendar for webinars and virtual events, delivering events using interactive tools and platforms; Facilitate the delivery of live sessions in collaboration with stakeholders and domain experts; Upload digital learning resources on the central learning platform and share best practices across the organization; Evaluate and report on the effectiveness of learning activities. 3. Manage learning portals, including system updates and process automations Ensure that learning platforms and learning management systems are current, user-friendly and accessible; Track platform usage and operational issues to optimize functionalities and user experience. Coordinate the development, testing, deployment, and administration of online learning materials, eLearning courses, and technology-based process automations; Work closely with helpdesk to resolve user issues promptly, providing guidance and orientation on the use of platforms and tools, as needed; Collaborate with external vendors to address technical issues and enhance platform capabilities. 4. Coordinate data collection and reporting via Learning BI Streamline evaluations of learning programmes for consistency across the organization; Collect participation and evaluation data to identify trends and insights for decision making; Automate the reporting of learning activities into BI systems, creating user-friendly dashboards for various stakeholders; Research and share best practices and new learning technologies to increase the impact of UNV's volunteer learning activities. 5. Provide operational and management support, ensuring smooth team coordination Procure professional services from vendors and consultants, including drafting terms of reference, for volunteer learning activities and related projects; Organize the delivery of services of external consultants and vendors in line with learning plans, timelines and budgets; Forecast, monitor, and produce reports on the UNV's learning and capacity development budgets and expenditures, and recommend adjustments to increase impact; Support the Team Lead in the management of learning contracts and agreements with UN partner agencies, including invoicing, expenditure reporting and payments; Assist in developing and updating policies and standard operating procedures related to volunteer learning; Promote effective communication and collaboration within the Capacity Development Team and across the section. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Supervisory/Managerial Responsibilities: Supervision of 1 IPSA Learning Analyst and 1 GS Learning Associate. Core Competencies Achieve Results Scale up solutions and simplifies processes, balances speed and accuracy in doing work Think Innovatively Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking Learn Continuously Go outside comfort zone, learn from others and support their learning Adapt with Agility Adapt processes/approaches to new situations, involve others in change process Act with Determination Able to persevere and deal with multiple sources of pressure simultaneously Engage and Partner Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships Enable Diversity and Inclusion Facilitate conversations to bridge differences, considers in decision making People Management UNDP People Management Competencies can be found in the dedicated site. Cross-Functional & Technical Competencies System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system. Knowledge facilitation Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information, and ideas. Knowledge of tools and approaches to stimulate active participation, contribution and exchange L&D Design Knowledge of adult learning principles, instructional design, learning styles, and learning programmes delivery modalities; ability to identify and design effective learning paths, programmes and initiatives L&D planning Ability to identify organizational learning priorities aligned with the business strategy using key stakeholder involvement to ensure appropriate learning and optimal return-on- investment Digital L&D Knowledge of digital learning methods and ability to design and develop digital learning programmes Creative facilitation Ability to design workshops that considers and addresses multiple interests, agendas, worldviews; set out clear objectives and engaging activities; select appropriate tools, materials, resources that are needed to enable or support the activities Ability to swiftly build rapport with participants and create a safe space (on- and offline) where they feel comfortable to share their views, concerns, experiences and reflections; supporting this with a range of tools to stimulate active participation Ability to facilitate inclusive conversations, ability to work with a diverse set of people with different backgrounds, seniority and expert levels, using different approaches tailored to fit the people in the room, drawing out the perspectives and ideas of each individual and making decisions through deliberation and discussion across a group Ability to pace a session, adjust to the abilities and energy levels of attendees and the nature or purpose of an exercise. Being flexible and able to improvise; adapting and changing approaches in response to the needs, while staying true to the intent and objectives of the session Required Skills and Experience Education: Advanced University degree (Master's degree or equivalent) in Education, Social Sciences, Political Sciences, Public or Business Administration, Humanities or related fields is required, or A first level University Degree (Bachelor's degree) in the areas mentioned above in combination with two additional years of qualifying experience will be given a due consideration in lieu of the Advanced University degree. HR certification from a recognized institution is an asset. Experience, Knowledge, and Skills Minimum of 2 years (with Master's degree) or 4 years (with Bachelor's degree) of relevant professional experience in learning and development Experience in research and project management implementation is an asset; Experience in data analysis is desirable; Fluency in English is required Proficiency in an additional official UN language is an asset. Disclaimer Note: Only short-listed applicants will be contacted; The successful candidate will hold a UNDP letter of appointment; Important information for US Permanent Residents ('Green Card' holders) Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. _ This is how cinfo can support you in the application process for this specific position: Before you apply for this position: Improve your application documents by registering for a Job Application Support. When invited to the interview: Prepare for the interview by registering for a Job Application Support. For Swiss nationals who get invited to the first round in the selection process (written test, interview, assessment centre, etc.): Please let us know so that we can inform our HR partners from the respective organisation and the Swiss Government to increase your visibility: ... 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