LAND DISCOVERY STAFF AND BIKE ESCORT

This position is responsible for selling, dispatching and auditing Azamara Club Cruises Bicycle Tours, u201cCruise Global, Bike Localu201d (CGBL) and Land Discovery Shore Excursions.
He/she will be responsible for maintaining all equipment related to the bicycle tours and ensuring the safety and well-being of our guests while on company sponsored bicycle tours.
This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.
Employees may be required to perform any other job-related duties assigned by their supervisor or management.
All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards u00a0 COMPETENCIES.
uu00a0Promotes and sells Azamara bicycle tours, retail items and rental equipment to onboard guests.
uu00a0Promote, sell, up sell and cross sell tours based on guestsu demographics in order to achieve the set revenue targets.
In order to achieve results, the staff is required to study the mapping chart specific to the region, the tour descriptions and operation plans.
uu00a0In-depth product knowledge, ability to explain to guests, making appropriate recommendations based on guest preferences, ability to answer questions etc.
uu00a0Assists in the preparation of a port call including but not limited to ticketing, preparation for dispatch, shuttle preparation.
uu00a0Counting the ticket numbers, compare the amount towards the actual numbers on ASR.
Look for discrepancies and correct on the system and finally communicate with the supervisor any findings.
uu00a0Auditing Tours.
Ensure that the tours run as described, Azamara Club Cruises Standards are met uu00a0Maintains and services all necessary equipment for Bicycle related tours.
uCreates and maintains an inventory of spare bicycle parts to ensure bikes meet and maintains safety and brand standards.
uu00a0Executes the tactical sales plan provided by the Land Discoveries Manager through the mapping, critical port analyzes, booking form and Destination Presentation to achieve financial targets.
uu00a0Understands the financials behind the business, gross vs.
net revenue tour sell, cross sell tours based on their net value to increase the gain from each tour ticket sold following the sales plan established on the booking form.
uu00a0Drives business by contributing to the Guest Tour Presentation at the beginning of the cruise, highlighting and demo starting the Bike and the upcoming Bicycle tours.
uu00a0Drives revenue by ensuring thorough knowledge of tour options available to guests and securing reservations based on guest preferences uu00a0Meets and provides guests with pre-tour Safety Information Talk.
uu00a0Leads and escorts guests on all Bicycle Tours in all ports assisting the company sponsored tour guides from the region uu00a0Provides exceptional guest service with regards to tour sales, refunds,complaints and general port and ship information uu00a0Guest Verbal and Non Verbal communication is professional, on brand and visually appealing.
(Desk, pier, and dispatch).
uu00a0Takes ownership for guests issues/concerns and follows up to ensure resolution uu00a0Follows company standards with regards to service including greeting and escorting guests, using guestsu names and observing guests to anticipate needs.
00a0 Ensures complete guest satisfaction.
u00a0 PEOPLE SKILLS Demonstrates Passion, Drive and Energy uu00a0Exhibits professional presence, positive energy and passion in all situations.
uu00a0Demonstrates pride, passion and commitment to brand philosophy uu00a0Fosters team unity and inspires commitment to Azamara Club Cruises uCollaborates well and works up, down and across the organization with his peers and other front of the house employees to ensure the team goals are shared and should there be difficulties during the operation all guestsu issues are solved in a timely manner.
uu00a0Assists in training new members of the Land Discoveries team.
uu00a0Accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety uu00a0Is a role model for others and serves as a positive ambassador of Azamara Club Cruises.
uu00a0Resolves conflict with fact-based communication uu00a0Achieves business results through the delivery of an exceptional customer service experience, never via the solicitation of ratings u00a0 QUALIFICATIONS.
uu00a0u00a0Sales background required uu00a0u00a0Exceptional communication skills are a must uu00a0u00a0Excellent customer service and problem resolution skills required uu00a0Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint or related programs required uu00a0Knowledge of ports, tours and itineraries in the Caribbean, Europe, Baltic,South America, Australia, Asia, Mediterranean and Alaska preferred Previous work experience as a bicycle guide or in a bike shop preferred.
uu00a0Experience conducting presentations and public speaking preferred u00a0 LANGUAGE REQUIREMENTS.
uu00a0Ability to speak English clearly, distinctly and cordially uu00a0Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred uu00a0All shipboard employees must be able to communicate in the English language in order to understand and interpret written procedures.
00a0 This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests,supervisors and co-workers.
u00a0 PHYSICAL REQUIREMENTS.
uu00a0Trained and fit for daily escort of bicycle tours (approx.
25kms daily) While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms;talk or hear; and taste or smell.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,depth perception and ability to adjust focus.
uu00a0All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills.
Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of life boats.
00a0 The employee must have the ability to lift and/or move up to 50 pounds.
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