KEY ACCOUNT MANAGER (RETAIL) | MILAN IT

Key Account Manager (Retail) Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.
million customers buy online and in-store, empowering + merchants (online and in-store) to give their customers magical shopping experiences.
Being only 3 years old didn't stop us from becoming a unicorn We have raised over $700mln and we did this thanks to a team built around our 4 core values.
#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
This is where your magic happens.
If you love it, Scalapay it THE MISSION.
We're looking for a driven Key Account Manager (KAM) to build lasting relationships with our retail partners in Italy.
You'll manage a portfolio of merchants, identify new growth opportunities, and use data-driven insights to maximize their success.
What You'll Do.
Strengthen partnerships through sales calls, business reviews, and ongoing support; Advise merchants on optimizing revenue and marketing using Scalapay's premium products (e.
., Affiliation, Media Packages); Collaborate with the Sales Team to support the growth of our brands.
Yes, this means some hunting with them; Boost Scalapay adoption by growing merchant collaborations and co-marketing campaigns; Analyze data to uncover opportunities and create tailored sales presentations; Develop case studies and share best practices to scale account management efforts; Experiment with new strategies to drive revenue growth and provide weekly forecasts; Advocate for your merchants internally to enhance products and services; Attend market visits, fairs, and events to meet partners face-to-face and stay ahead of industry trends.
Who you are.
Proven sales and negotiation expertise with a knack for growing partnerships; Strong business acumen and ability to upsell/cross-sell; Experience following structured sales processes with KPIs and measurable results; Data-driven, proactive, and organized approach; 5+ years in account management or business consulting, ideally in e-commerce; Fluent in Italian and English; willing to travel up to 30%.
EXPECTED OUTCOMES.
Meet or exceed the target every quarter; Become a fundamental part of the italian team and help the company grow; Strengthen Scalapay's position in the Country; Make Scalapay number 1 priority for the top 30 merchants in Italy; Foster a positive and inclusive team culture within the local team, encouraging collaboration, innovation, and a strong sense of ownership.
WHY YOU SHOULD JOIN SCALAPAY.
Attractive packages based on skills and experience - the salary band we have for this position is an Overall Total Earning between € and ; International environment with significant challenges to be met every day; Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences; Personalised support to accelerate your professional growth and take ownership of the products you deliver.
we want to help you grow! HIRING PROCESS.
Initial Chat.
A brief conversation with our Talent Acquisition team; Hiring Manager Interview.
A deep dive into your experience and motivation for the role; Case Study.
A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office; Final Chat with Simone (CEO).
An opportunity to discuss Scalapay's values and assess cultural alignment.
Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.
Pro tip.
send your CV in English Super Pro tip.
we know that application processes can be scary and frustrating but...
we look for talent, not people that tick all our boxes.
We believe in the power of diversity.
Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
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